"Delivery date was missed apparently due to shipping issue from the factory. Customer support was quick and efficient. Although I cancelled the order the customer service staff did return phone calls and e-mails in a timely, professional manner."
"Not bad. Not great. I may or may not use them again"
"My original order was delivered on the day promised. It was defective so I had to return it. It took a bit but it came and works great."
"Placed an order less than an hour ago and already received a phone call asking to confirm the address! I paid for faster shipping and made them aware I would be using the new lens on my vacation in 7 days- they assured me it will be here by the end of the week (today is Monday)! So excited! Thank you David @ ryther for your help!"
"Very smooth and quick. I like the product.
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"I placed an order with Ryther for a video camera. After speaking with a very helpful associate named James, I was quite satisfied. James was very accommodating and helpful and actually upgraded my order at no additional charge. It was my first experience with Ryther and although my equipment is still in transit, I intend to use Ryther and James again for additional purchases (lenses, etc...)."
"VERY GOOD TRANSACTION EXCELLENT PRICE ON MY LENS. RECIEVED A PHONE CALL TO MAKE SURE THE LENS I ORDERED WOULD FIT MY CAMERA BEFORE IT SHIPPED. DELIVERED BEFORE ANTICIPATED ARRIVAL TIME. THANKS ROB"
"I am very satisfied with the camera and its comparatively low price. Great customer service as well!"
"Dealing with Ryther Camera was a good experience. Steven Warren was very accomodating and not only matched the price of the product with a major contender but also immediately shipped the item in a double box, which arrived in perfect condition right on schedule on the other side of the country."
"Steven helped me with the purchase of a Canon 5d Mark III. He answered all of my questions professionally and was a pleasure to work with. Give that man a raise."
"My experience was excellent due to the fact that Steven Warren was so helpful in helping decide what camera to buy and what accessories I needed. He also answered questions I had not thought to ask. I will definitely tell all my photography friends about your store. He should be the employee of the month!!!"
"As an update to my original review:
I received a courteous telephone call from Kevin apologizing for the ordering experience and follow-on delay in shipping the item I had ordered. To my satisfaction, he explained an issue with suppliers and available stock of the discontinued product and agreed to refund my money immediately. I told him that I was indeed aware of the discontinued item prior to attempting to order from Ryther Camera. As a good-faith gesture, Kevin agreed to work with me to obtain a good price on the newer model replacement once it hits the market. While I've had no actual order completion through Rhyther Camera, I am happy with this additional effort of customer service on the part of Kevin and will increase my rating, accordingly, to be fair.
Based on any future order (and receipt of product) through Ryther Camera, I will edit this rating, once again, to reflect the completed service.
I'll begin by saying that I just got off the phone with a Ryther representative, so I have only the ordering experience to guide my review, thus far. Depending upon my follow-on experience, I may increase (or decrease) my rating, accordingly.
I placed my order on-line last night - a bit tentatively, I might add. Based on several reviews highlighting bait-and-switch tactics, I wondered if I would get a follow-on telephone call "confirming" my order, as others have indicated. Sure enough! First thing in the morning I received a call from James, "confirming" my order and then (very quickly) launching into a hard-sell for (1) upgraded battery, (2) warranty, and (3) USA model versus Japan model - just as others have said. Fortunately, being made aware of this tactic, I held firm and asked him to send me exactly what I ordered (under my Order Number). Without much additional pressure, he agreed and proceeded to give me a shipping date: 2 weeks. I asked why it takes so long to ship via USPS. He said, "It just does." When I asked for a shipping notifications, he said they don't give one. I asked why not. He said, "We just don't." Of course, I have been made aware of this from previous reviews, so I wasn't surprised. Overall, James' attitude was not very professional, as it seemed as though it was a chore for him to do business with me. I never received a "Thank You" for my order, so I must assume that this is accepted practice by Ryther.
Right now, I'm giving 2 stars, based on my customer service experience (I'm giving James the benefit of the doubt that he simply had a bad day). If I receive my camera within 2-3 weeks and it is as described, I will increase my rating, as the price was good. However, if I get any additional follow-up calls or e-mail indicating that there is any shipping "problem", I will cancel this order immediately. I don't need the camera that badly and I have little patience with this sort of thing. I also have an excellent relationship with my large national Credit Union, who will cancel the credit card payment with all due alacrity.
Stay tuned... "
"I have mixed feelings about this merchant. There was an issue with a rep. When I brought it up to another rep. I was treated very well, and the issue was resolved. One of the items was shipped and then recalled before delivery.This I blamed on the first rep. Was told it was defective. Then they sold me up on a new rather than used item. Bait and switch? I dont know, it just looked bad.They seem to dislike the free shipping eventhough they offer it,then try to sell you on the other options. All in all, I would give them another chance in the future.
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"Ryther Camera provided me with the best pricing on our Canon Rebel T3i after searching the internet for great deals. We purchased a custom package that included the camera body, a specific lens we were looking for, a 3 year accidental warrenty for both the camera body and lens, a UV filter, camera back pack, memory card, extra battery. I would greatly recommend Ryther for your next digital camera or camera equipment purchase!"
"This is a 4 that is an average of 6 stars from price and 2 from everything else. I bought a high end camera [NikonD600+kit] at a fantastic price; the usual thing happened, they first tried to sell me a warranty/extra batteries/memory card etc. As I refused they bluntly ended the conversation. I had paid extra 50$ to have it shipped in 3 days, but it took 6 working days. In this time I have had to call again a couple of time and finally I talked to a guy, Kevin, who was very helpful. The camera is great, it was just a bit of a hassle..."