"Big shout of appreciation to the Gramophone staff. They only helped me figuring out the streamer that fits my system best (Warren). But graciously assisted me with correcting a mistake I made when ordering. BTW… The Eversolo A6 ME is amazing!! Thank you Gramophone."
"Can't wait for an Hifi Rose Rs130 to come in. Very rare one can get a brand new product on sale. Hope it lives up to the reviews"
"No complaints, easy and efficient experience."
"Joe made the buying experience pleasant and easy"
"Weighing in at 208 pounds, I found it 4 houses away after waiting the full prescribed delivery time. Called trucking company and they contacted the driver whom returned to deliver to my address. "
"good price plus I got a military discount. Love that"
"Prices are very competitive. Easy to navigate website, smooth ordering experience. Good selection of turntable cartridges. Put in my order on a Friday evening and got my cartridge Sunday afternoon. Will definitely check them out for future needs."
"Email support was fabulous. Responses were fast and made every step easy. Will absolutely use them for future purchases."
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WILL NEVER SHOP THERE AGAIN. ORDERED NEW ITEM, RECEIVED USED, DIRTY AND SCRATCHY ITEM INSTEAD. GRAMOPHONE REFUSED TO ISSUE PARTIAL REFUND FOR ITEM AND PAY FOR RETURN SHIPPING. I REQUESTED A REFUND OF HALF ITEM COST $25.00 AS ACCEPTABLE SOLUTION. THEY ABSOLUTELY REFUSED. I AM HANDICAP, CANNOT TRAVEL TO CARRIERS TO PROCESS RETURN. GRAMOPHONE REFUSED TO SEND CARRIER TO PICKUP ITEM NOT PAY FOR RETURN SHIPPING FOR ORDER RECEIVED DEFECTIVE AND NOT AS DESCRIBED. EVERYONE. EVERYBODY AVOID, AVOID BUYING FROM GRAMOPHONE. TERRIBLE, ROBOTIC, INHUMAN CUSTOMER SERVICE. STAY AWAY FROM GRAMOPHONE."
"Joseph Moscatell answered all of my questions to assure me that I will be pleased with the B-Stock speakers. although I was in retail sales at a few hi fi video stores, I never was able to put together an audio system of my dreams. These 702 S2 will be matched up with a McIntosh integrated amplifier.
I always try to buy from dedicated businesses like yours versus Best Buy.
"
"I had recently purchased a much more expensive turntable from another
Company. Long story short it was a pain in the a** all the time to use.
Sky by Gramophone showed up on my doorstep early it was easy to set up and extremely easy to use and sounds real good. I can finally relax with my records again! "
"I'm building a home theater and needed ceiling speakers plus some special accessories for them (construction kits) which weren't offered on the Gramothone website. I reached out via their contact form and they responded within the hour to set up a link for me to purchase everything I needed. I needed the construction kits immediately (my ceiling was being drywalled faster than expected), so they shipped the construction kits out first so I would have them faster, and sent the speakers a bit later when they received them.
Did I mention that this all happened on Christmas day? Talk about responsive lol."
"awesome one click. will buy again."
"Mark took a great deal of time showing/paying music on several sets of bookshelf speakers and a at least 3 different systems for music streaming, including HiFi Rose products and Naim. He is quie knowlegable and quickly searches and finds answers to questions I posed, when he was unsure of the answer. I have to say that the ordering experience is a bit unusual and I'll need to read the 3rd-party extended warranty contract before proceeding much further as I only received generic information about their terms and not the specific warranty that I'm getting. I'm confident that when Mark is finished preparing the invoice, all that information will be made available."
"Bought a few gifts, friendly service and fast shipping!"