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Product & services pricing
3.81/5
Chance of future purchase:
3.87/5
Shipping & packaging:
3.67/5
Customer service:
3.79/5
Return/Replacement policy:
3.53/5

Verified
5/5

2024-06-27

Great customer service

"Very helpful customer service, and wow! Perfect packaging for electronics. Will definitely order from them again."

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Verified
5/5

2024-06-18

Perfect

"Ease of transaction excellent. Agent knowledgable. Customer support fast. Timely delivery. Eversolo streamer is great with Qobuz."


Verified
5/5

2024-06-21

Excellent Service and Value

"Dan Carr has been an awesome employee that I have dealt with from day one. He was approachable, knowledgeable and attentive. There are so many hi-fi resellers out there and the market is competitive, but I'd go with Gramophone just because the great interaction with Dan. I wouldn't hesitate to come back for more in the future."

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Verified
5/5

2024-06-04

Ever solo dmp a8

"Manager was great. Great showroom, would purchase from here again."


Verified
5/5

2024-05-27

Thank you Kourtney!

"Kourtney is full of awesome! She quickly and kindly scored me a new shelf for my Symbol Audio for McIntosh furniture."

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Verified
5/5

2024-05-26

Quick. Easy. Professional

"Sky by Gramophone made it easy to order. Very responsive to phone and email communications. My equipment arrived in perfect condition. I highly recommend them. "

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Verified
5/5

2024-05-16

Kourtney was great

"Great customer service.
Kourtney was easy to talk to & was very pleasant & helpful
"

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Verified
5/5

2024-05-13

Great service

"Would definitely consider buying from you again "


Verified
5/5

2024-05-11

Easy and Quick

"Simple and Logical and straight forward"


Verified
5/5

2024-05-07

Easy Ordering with Free Shipping

"I've ordered from SKY by Gramophone in the past, just prior to the Holiday season and had a positive experience. Manuel, a customer service representative, called me and tracked my order, giving me frequent updates, to make sure I received it when I needed it. This time I was able to find what I wanted, despite the fact that the majority of the items I looked at were currently out of stock."


Verified
4/5

2024-05-06

Fun ride

"I was searching for these signature series B&W speakers since yesterday on your sky shop. Finally Was able to get today. Hope I get them shipped at your earliest.
Thank you,
Jaya
"


Verified
1/5

2024-05-01

My experience

"The store doesn't recognize PR/USA like domestic.
DOSNT LIKE TO MAKE BUSINESS WITH US.
Doing business is like politics, you have to add and not to subtract.
"


Verified
5/5

2024-05-02

Good service follow-up

"Returned speakers. No problems. Very polite. "


Verified
5/5

2024-04-28

Easy to buy from Gramophone’s Sky

"I’ve been buying from Gramophone for over 30 years and have never been disappointed. They stand behind their service, and every product they sell !"


Verified
5/5

2024-04-22

Good experience

"Courtney did a good job; very friendly "

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