"Sales person was very kind and patient. Company keeps us updated on the progress of our order."

"From beginning to end timely, clear, focused, respectful, useful. No pressure, no sales pitch, no condescending attitude, no impatience. April was just great. Info. online was so useful. Follow-up was immediate. I hope the mattress bears up when it is delivered and slept on. "

"so helpfully.. cant wait to see my mattress.. and sleep on well trusted mattress"

"Barry was very helpful, it started online with live chat than I called Barry for better assistance and answered all my questions."

"Very easy to place my order. Had a few questions and all were promptly answered via the on line chat. So far so good."

"ordering was easy and got an email asap and there is Ebates too wow also got a text to confirm the order as correct ...good service and cant wait to get the new mattress so far so good and so happy
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"Saatva representative was very knowledgeable and helpful. My husband and I have researched many mattress options and decided this online company is the best value and product. Can’t wait to sleep on our new mattress!
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"I had a few questions about my order before purchasing my new mattress. Both the online chat feature and in-person phone consulting were very helpful. Steve in NY was my phone contact and he gave me his direct phone number for follow up questions and help with a delivery date that works for my busy schedule. I recently also purchased over $100,000 in new windows for my home and can't get my large nation-wide corporate window company to call me back for a minor repair! I am confident that no such issue will arise with Saatva."

"The Website is great and although I didn't have to, I called and talked to Lara. She was very helpful and gave me some information that was not readily available. For example, the 11.5" is the same price and feel as the 14.5 ". The only difference is personal preference. But, Lara did tell me that with the 14.5", regular sheets may not fit.
Overall a great experience."

"Customer service has been an A+ so far!"

"Went as easy as anything I have bought on line!"

"Excellent customer service. No pressure sales staff.
Very knowledgeable about products"

"So far, the buying experience has been great. Emails have kept me informed of order status and confirmation of details. Now just awaiting delivery date."

"After reading and reviewing several online reviews of Saatva and other mattresses noted for their reduction in lower back pain, I visited your website last Sunday.

I appreciated the "chat-room" assistance provided by your staff. They were extremely helpful and provided the information I needed to select the proper mattress. They asked questions about my sleeping position and that of my wife. Based on my answers, the assisted me in selection of the proper firmness. The simple fact that your mattress is utilized by first-rate hotels, [which I frequently stay at on my business travel] convinced me to order right on the spot.

The online assistance included the suggestion that if I needed help they would be happy to enter the order for me if I were not comfortable using the website. I thanked them and placed the order myself.

The confirmation of the placed order was received the following day and we can expect delivery within nine to eighteen days.

Excellent communication and excellent service which gives the customer great confidence in your organization. Thank you very much.

David A Knutson, CPA"

"The website was very informative. But I had some specific questions so called and spoke to Keli. She was very patient and helpful to me. It reinforced my decision to go with Saatva. Can't wait to try out the bed!"