"The order process is straight forward to complete, but I have noticed that they are self rated higher than real Google ratings, so it's a little less than honest with only 5 star reviews being displayed. I would like to see the honesty of those who returned their mattress for any reason, displayed openly so I may decide for myself if their reasoning for disliking the product even applies to me. "

"Have not received my bed yet however ordering on Saatva.com is a breeze! Can't wait to get my new bed!"

"I ordered online and it was very easy and helpful.
Looking forward to our new bed."

"Excellent assistance from Beth-Ann F. Guided me thru the ordering process.
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"We found excellent information on the website, and valuable feedback from customers. Our company representative Roger was very helpful and knowledgeable. We are looking forward to delivery day and our first night's sleep."

"Was having a few problems trying to order online, so I called the 24/7 phone # to inquire about my problem. The sales person , Nicholas, apologized for the online issue on suggested he could do the order for me by phone. It was super fast & easy. Thank you"

"second saaatva i've bought. great sleeping. great way to end the day
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"I called your 800 number and got your sales rep. Roger. He was so knowledgeable, and able to answerthe many questions I asked of him with a good sense experience of the product and added detail."

"The Saatva team member Michael B. was well informed about the product with very clear responses to my questions. My sister looks forward to the delivery of her mattress. I feel confident that Saatva will deliver the product as marketed. So far, I am a future customer. Thanks."

"Easy to order and good doing business."

"SO FAR HAS BEEN GREAT. EASY TO SEE PICTURES OF WHAT TO EXPECT FROM YOUR MATTRESS. FAST REPLIES FROM YOUR STAFF ON ANY QUESTIONS. EASY TO ORDER WITH ONLY A FEW OPTIONS THAT HAVE EVERYTHING OTHER MATTRESSES HAVE AS A WHOLE. EASY TO PAY OPTIONS. HOPE THE DELIVERY GOES AS EASY."

"Timely receipt of call. Helpful with suggestions."

"My ordering experience was so thorough and respectful--what a great feeling that I was making a good decision. And, I needed special accommodation of the delivery schedule and the representatives responded immediately with the accommodation. I could not be more satisfied. "

"It was a pleasure to speak with April who was assisting me with my order at Saatva Mattress. We briefly discussed my needs and within minutes she explained everything to me that I needed to know. A few questions were asked and answered and my order was placed. From the onset of browsing the Saatva Mattress website which was beautifully designed with great illustrations and easy categories to choose from, to the phone conversation to place my order with April, it was an easy purchase to make."

"We ordered our mattress, the Luxury Firm, and were happy with the service and the delivery in less than two weeks. The mattress was comfortable, but softer than we'd hoped - definitely a mattress that you "sink into." We gave it a try for a couple of months, but for a person with some back issues, it wasn't the best choice. Also, the edges of the Luxury Firm model has very little support. We called to get it exchanged for a $99 delivery cost, and we got the Firm model. Now, a month later, we are very pleased with this mattress. We use it on a bed frame purchased from Amazon. I would recommend Saatva for both the quality of the mattress and their service!
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