"PROVIDED INFORMATION I REQUIRED AND QUITE PATIENT. LOOK FORWARD TO RECEIVING MATTRESS --AND SLEEPING ON IT -- WITHIN A COUPLE OF WEEKS."

"It was So Simple I didn’t have time to think while I was ordering so be sure your mind set before you go to ordEr! And if you have any Any questions They are Waiting to Chat at that moment"

"Sandy C. in your customer service area has been informative about the history and evolution of the Saatva product. She listened to our needs, especially that of my wife who recently had hip surgery. She was so thorough in her description of Saatva and what you offer that I feel like we could write a biography about your company. Follow up has been fantastic, so far, and why not after reading what other customers have expressed.

If everything goes as well on delivery and our new Saatva "ultra Firm" mattress is what so many people have reviewed, we can not wait for our first night. All of this is possible because of how Sandy C. handled each and every detail for us so far. It is really difficult to imagine but we truly hope the Saatva Experience gets even greater, if that is possible.

Many thanks for a great experience to date!!!"

"This experience was beyond comprehension. I wasn't sure what was going to be the result and if we were going to get our issue resolved to our liking but, it worked out to our satisfaction. We received prompt results, no haggling and a new bed. Problem resolved. Thank you Saatva for living up to your high customer satisfaction reputation and standards. We look forward to our new bed.

regards
Jeff"

"I haven’t received my mattress yet , but after doing lots of research and looking at ratings and reviews I feel very confident that I have made the right choice. I can’t wait to get my new mattress and feel some relief from my back pain ! "

"Agent was accommodating and knowledgeable. "

"We both feel like we’re sleeping on a cloud! Thank you, SAATVA!"

"Very pleased with the customer service reps handling of my order. Great job!"

"The website was very easy to navigate. Very easy to pick what we wanted and set up our order. Very excited to get our mattress!"

"The order process was smooth, quick, and professional. I hope the delivery and the sleep process goes as well!! "

"The Saatva website was very easy to navigate and in the very rare chance that you had any doubts or questions about anything, the very knowledgeable and courteous chat reps were there to help. "

"The ordering of our mattress went smooth with great updates etc. Upon delivery, things changed. A rainy day, with the ground being wet. The large delivery truck could not get closer than 75 ‘ to the door. Two delivery people unloaded the mattress on the ground on our paved driveway! The plastic became muddy and wet! I stopped them at the door and asked if they could remove it from the plastic before bringing it in. Their “English was hard to understand. Basically they ignored my request and brought it dripping across wood floors. Smeared our door way into our bedroom and placed it on our carpet! Iwas upset and said so. The lead man, I have no idea his name since he did not introduce himself, told me I was not talking to him nicely. Found pretty good English language to communicate at that moment. They wiped off the mattress while in the plastic,after I handed them rags to do so, throwing pine needles, water, mud on the carpet. Once they had switched out the mattresses they asked for a signature and walked out. No offer to clean up their mess....no thank you...no apology. Realllllllly disappointing. I have 2 more bedrooms that need mattresses but I would not go through the delivery for any thing. You lost a customer. Rudeness especially in my home I will not tolerate. "

"Great website - all the information at your finger tips plus!"

"This is my first experience buying a mattress online. Satva employees were very helpful and prompt in answering all my queries, online as well as on the phone. There was no long wait time when I called and the order was processed fairly quickly. I am now waiting for my mattress to arrive and keeping my fingers crossed that the experience of the mattress is as good as the experience of buying it.... stress free!! "

"Excellent service from viewing products on the internet, ease of placing our order over the internet, prompt confirmation of order received according to our details.
Even a follow up text to reconfirm the exact dimensions ordered and notification of despatch of order from your factory.

Finally a phone call from your local transport to advise and agree a suitable delivery time and date.
Then finally a prompt installation and the mattress looked great and already has given great sleep comfort."