"I used this to do some engraving both south’s v bit and a flat bit. So far this machine runs well. Easy to assembling. The finish product looks good. Smooth and clear. I learned a lot after I had this. The price is right for a small hobby CNc to learn on and get a feel to be a real CNC. It also comes with some instruction and kit. Nice to have. "

"Very happy with purchase and customer experience. A representative was easy to get ahold of and extremely helpful in helping me keeping track of my orders and even upgrading an existing order last minute. Would definitely order from here again and will look out for new product from sainsmart!!!"

"My printer stopped working but they have been great about getting me a replacement part. "

"My service contact "George" was the most thoughtful and interested person in resolving my issue, I have experienced in all of my years. He was thorough in his investigation, assuring that the issue truly was a problem SainSmart should resolve (looking out for the company), but also assuring me that he was looking out for my interest. Follow up and follow through are critically important for the reputation of your company and I am very pleased with the result. The parts arrived in only a couple of weeks and I'm in process of repairing my machine and looking forward to using it again.

Don Girvin"

"I had some questions about something I had purchased a while ago and Hong responded to my email quickly and completely and even followed up to make sure I had gotten all the information that I needed.
Thank you very much!"

"i received a refund for my undelivered parcel and a discount code "

"Sainsmart Customer Support promptly responded to a request for help with what appeared to be a faulty 5.5 Watt laser module on my SainSmart Genmitsu CNC 3018-PRO Laser cutter. They diagnosed the problem and immediately sent me a replacement. I am back up and running - and a very happy customer!

Based on this experience, I can’t say enough positive comments about Sainsmart support. In a day when it’s hard to get even major corporations to take customers seriously, it’s great to have responsive, helpful, and fast customer support like Sainsmart provides. Thank you!"

"I ordered two things. One has been discontinued, but was still being listed as available. The other was available but did not include even rudimentary documentation. When I contacted the company I was told there was no documentation available. Are they kidding? Selling stuff with absolutely no documentation.

I complained and was issued a refund, which is about the only good thing that happened with this order."

"Hello I ordered the machine and had a very bad experience with customer care. Then i gave them a bad review. After few days a high up guy from Sainsmart contacted me to make things right and he did. Then just a week after delivery of my ProVer I had an issue with one of the brass nuts coming loose on Z axis(Sainsmart replaced it) but my machine was out of busines for 3 weeks(Because replacemnt parts were out of stock and delivery time). Just a week after I got my replacemnt parts and my machine was up and runing a brass nut came loose out of Y axis causing overlaping pathways. Also I noticed something else. Remember brass nut coming loose from Z axis, well whan that happened Z axis would plunge and bottom out and machine would still try to move on x axis. That caused my spindle motor(or shaft) to bend somewhere and now I have offset in spindle. I documented everything sent it to Sainsmart and now I have partial answers. I dont know when will replacement parts arrive(out of stock) and my machine is now again out of bussines. I had this machine for 5 weeks now, and out of that 5 weeks I was able to use it only for 1.5 weeks. 1 month option for returning the machine had passed(I was not able to use the machine and decide if im happy with it then because I was waiting for warantyied parts) and now when Im not happy with my machine, I cant return it, Sainsmart wont replace it, I have to wait for replacement parts that are out of stock. I feel like I was damaged here as a customer. I bought Sainsmarts premium product, and I have it sitting here for 80% of time and waiting for replacement parts. I feel like this is a seriel defect of their machines and that I should get a replacement one, I offered to send this one back to them. I dont need two machines, just one that works and that I can use.
"

"Excellent service. Well packed and very quick delivery. Helpline was excellent in sorting a software query.
This is a quality product, well thought out with clear instructions. It’s the little things which make it, such as the jig for locating the gantry.
All in all a great beginner’s machine and good value. "

"Fast even during Covid times!!"

"The 3018 ProVer I purchased is an excellent machine. The serice from China to my front door was 8 days. All items were received, are of top quality and I could not be happier. Highly recommend SainsSmart to anyone looking for electronic devices."

"Swcond best deal from this company!"

"Fast delivery and easy website! I will always go there for 3d liquid resin for now on!"

"Item as described, fast ship, great service. Thank you!"