"My package arrived quickly and the customer service responded quickly. Would definitely use them again!"

"Contacted CS about a problem. Response was quick, thorough, and on point. Communications were also clear and helpful. I would have no reservations in purchasing another Sainsmart product."

"I am new to 3D Printing and was looking for a machine to get me started. I followed a blog recommendation to Sainsmart.

I ordered the printer and immediately got a quick response to say the stock was located in China and would I be OK with shipping from there. I agreed. I was increbly impressed when I received the printer within 48 hours from China to Ireland. Wow! The order status updates and tracking were also excellent so I would really recommend Sainsmart as a customer focused organisation.

The product itself.

I was a little daunted at first when I realised how much work was involved in assembling the machine. I followed the assembly guide and it took me probably 90 minutes total. I'm sure this would be faster for anyone with electronics experience.
The only downside to this process was being left with a component thats not listed in the assembly guide. There is also a filament detector cable/connecter dangling from the machine that is not listed in the guide either. Maybe there is an updated version now ?

Anyway, I powered on the machine but nothing was happening. The screen was dead. the LED lights came on and that was about it. I wasn't sure if I had to install any software, operating system, Bios/Firmware. No mention of anything in the guide about this. I went looking for other User Manual or Operation instructions but couldn't find anything. Not even on the Sainsmart site. I started to get frustrated. There was also a USB Stick with an SD Card included but this wasn't referenced in the documentation either. I popped it into my PC and found Cura software on that. I installed this but it wasn't detecting the printer (via USB). I decided to open the base unit to see if all was OK as the screen just looked like it wasn't getting any power/input. I found a loose connection and closed it back up. When I powered on, the screen now lit up and I got the menu to operate the machine.

After a while of playing around with Cura I managed to get my first print done which was pretty sweet.

All in all, the product is really good and the sales support is amazing. However, the documenation is extremely lacking and there is no direct technical support information on the website. I discovered a Sainsmart Wiki through a google search which is a bit of a let down considering how customer focused they seem to be on the sales side of things.

I would recommend Sainsmart produce some basic instructional material or a quickstart guide for new users. I do like the company and the product despite my criticism.





"

"I got an email saying that they were out of stock for the color I wanted. I asked them to send me any color. A few days later they sent another email saying they contacted me but didn’t hear back. I emailed them again saying any color will do and still have not received a shipping notice for the product almost two weeks later. "

"Fair. Nice robot though."

"seems to be what it says thanks"

"As a newbie to CNC Machining. Sainsmart Helped me get going all the way ."

"I was pleased with the ease of setting up the Sainsmart Prover 3018. It worked well. After a few days the spindle suddenly stopped in the middle of a job. Tech support debugged the problem by email. It was a damaged wire. Now it is working well. When lockdown is over, I look forward to getting some materials to work on."

"I have purchased two CNC machines from Sainsmart. A 3018-Pro and an LE5040. I have enjoyed putting the kits together. The instructions are not always as clear as they could be which makes for some simple problem solving. I did video the LE5040 assembly and posted several tips on getting that assembled: https://www.youtube.com/channel/UC5JpgdEBO_92jt_AC23I2Lg

I have had no issues with my 3018-Pro and have made several modifications to it: https://www.youtube.com/watch?v=AXxuej8602c&list=PL-AIAHSnA1P13ui1BV6YV3GA-AYcb56ZW&index=3

There were some packaging issues with the LE5040. SainSmart has been very responsive with these issues. Most recently, the cooling fan on the controller went bad and SainSmart sent me a new fan that is super quite."

"Was delivered fairly quickly considering all of the COVID issues going on. Arrived in good condition with everything intact and was able to put the CNC machine together and get right to tinkering."

"I gave 4 stars just because my whole order was not fulfilled. The amount was refunded but the long lead time had me waiting for items that were cancelled. (out of stock) I understand the long shipping times but if I was informed earlier of the items not being shipped, I could have found them somewhere else. "

"I usually get my filament from Amazon but in the current covid-19 situation, Amazon was quoting one month delivery date. I decided to take a chance and ordered directly from Sainsmart. It wasn't a two day prime shipment but I did get my filament in a whole lot less than a month. Thanks Sainsmart."

"I didn't think it would take much to get this to where I could just start cranking thing out, but now I have to learn a new design software and software to convert the design to an svg file, then to a Gcode converter. Would have been nice if those were supplied, but I have to spend a lot of time trying find low cost or free softwares, then hope they continue to be free until I get a handle on it. I have a 3D printer that was much less involved to get going than this tool. So, do your home work and do it well."

"Great product. Arrived on time. The support you get is excellent. Very impressed tbh. Thank you "

"The 3d printer was shipped faster than I thought it would. It was securely packaged and everything worked great out of the box.

"