"I chose to purchase some solar controller items, at a discounted price, and didn't expect much in the way of rapid delivery. A few days later the packages arrived, excellent condition and great price. Now all I have to do is learn more about properly using them - Highly recommended vendor "

"What more can you ask for? Will purchase from them again."

"Received my 3018 pro CNC router in the mail put it together following a video guide fairly straight forward. Make sure to use loctite when building! Had my X axis already pop out once due to set screw loosening after resolving my power supply issue. Booted it up to test, first attempt spindle was not spinning correctly was spinning in short bursts due to the Power supply being faulty. After a quick google search came to the conclusion it was in fact the power supply which is a common problem with these units so I sent customer service a message. They requested video proof, so I said, if you must sure. Sent in the video reluctantly as if it’s a common problem and I was able to deduce it why do you need video proof....messaged me back 3 days later to tell me they can’t see the video....3 days...to figure out they can’t view it. Then eventually a few days later after re sending they send me tracking info with my new power supply on its way from Asia they shipped express which I guess is ok but just felt a little silly it took almost 2 weeks to resolve the issue that is a common problem. No extra drill bits or anything included with the power supply for my troubles and delays which if they had included would of been 4 stars."

"Items sent using the wrong shipping. Of two items, one was a return and the other didn't work."

"Il supporto non ci ha più dato una risposta dopo 3 settimane riguardo la procedura di reso per sostituzione/riparazione del prodotto."

"No tech support what so ever and they don’t reply. Very consumer unfriendly product since having to rely on tech information on Facebook groups. Watching YouTube videos that start as if you already know all about the product, so that’s no help for a beginner CNC user. Have it for almost two months and have not been able to do anything with it. Pieces keep falling apart or freezing up. XYZ drive nuts fall apart when it starts to move, if you can get it to move at all. And that’s just one thing, too many things to mention. It’s too late to return the machine now. I am very dissatisfied, unhappy and very disappointed with the outcome of this product. I would definitely advise future purchasers to stay away from this company. "

"Great product fast shipping couldn't ask for anything else"

"Great sales support. Each inquiry was positively addressed. The support side is unresponsive. I gave it two weeks. If you know exactly what you are buying, you’re in luck. If you need a technical question answered, it seems like you are on your own. "

"Super machine ! C'est vraiment intéressant a découvrir. Je n'y connaissais rien et c'est facile a prendre en main. La 3018 pro est simple a montré et rapide. J'ai eu un problème de carte mère, et le service après vente top ! Ils m'ont envoyé une carte juste après un diagnostique par mail. Vraiment super et des gens sympa. Je conseil."

"This isn't the first time I've bought from sainsmart, it definitely won't be the last. Great products, fast shipping, a great company to deal with."

"My machine destroyed a bearing after it was out of warranty and they sent me a replacement free of charge within 10 days! Great company with great machines! "

"Overall the machine (3018pro) is easy to assemble. Relying upon the instructions provided to begin actual operations is lacking, to say the least. Unless one is acquainted with the software that runs the machine, getting it to run will take time. In my opinion, for what it's worth as a novice, a pictorial one step at a time is needed. There is a 17 page work sheet called "Getting Started" provided on the cd disk which probably makes sense to one versed in Grbl programing, but not to me. What I'm looking for is some pre-programed carvings that can be used and installed. Show me how to set the machine, I will take it from there."

"The price was great and the pieces were just as described. And they're so bright!"

"Experience was amazing and fast. Customer serve was amazing. "

"I ordered a CNC engraving machine package that included router and 5 Watt laser. The machine arrived sooner than expected and was well-packaged. A couple of questions about the product were responded to quickly and without miscommunication.

I have yet to assemble and start using the machine, but I feel if I have any problems they will be addressed by SainSmart. I have not been compensated for or coached on what to say for this review."