"I ordered the CNC1318 Pro on a Sunday, and although the shipping information stated that it would take 20-35 working days for delivery, I received the unit in 3 days. Excellent service.
The unit itself was easy to assemble, but besides checking the assembly I have worked with unit yet."

"This CNC has worked very well for me. I've never done any CNC work at all and with this machine I was able to start carving the day I got it after a little research. I would definitely recommend this CNC for anyone looking to learn a new skill. I will also say that the Sainsmart customer service is amazing and far exceeded my expectations. 5 stars!"

"Got my first CNC from Sainsmart. Great little machine and any questions I had they were happy to help. "

"These LED modules are very easy to configure and are bright. Can't wait to install them on the garage ceiling."

"Nozzle was not hearing properly and could not use unit after assembling. Contacted them and they promptly responded and after some troubleshooting attempts, arranged for a new part to be delivered. Put it in and printer is working well. Support was very well handled. "

"Sainsmart responded to my questions promptly and helped improve my delivery by shipping part of my order before the rest of the order was ready. Products arrived as described."

"We had a good feedback for delivery and problems"

"Very good support by Sainsmart, while Amazon made a mistake in the delivery. "

"Ordered Saturday night delivered Monday, awesome, everything is there and works"

"I can say that you can buy with confidence from Sainsmart, they went above and beyond to make sure an issue I had with a CNC router was rectified as fast as it could be. The router itself has also exceeded my expectations once the issue was resolved. I’ll be in the market for a 3D printer and after my experience with the router I have no doubt it will be from Sainsmart."

"Short version; Bought 3018 - 1 month later power brick quit - 1 call to CS and 2 emails resulted in new part shipped very quickly - did review for the service received and got a set of 10 burrs for my experience. I think in my case I got outstanding service and Lynn was a great CSR to work with."

"Had two issues with my Ender 3 that they quickly fixed and even shipped out parts overnight for. Highly recommend Sainsmart!"

"I bought a 17 degree of freedom humanoid robot, poor instructions given, Chinese software with limited English, poor support, I got it working thanks to internet support groups. very expensive.

Franklin Viloria"

"Quick shipping, excellent item, service was prompt to replace a damaged fan. "

"Thier TPU is fantastic. Ender 3 stock
50c bed
210-215 c nozzle
15-20 mm/s speed
5mm retract
Combing on set to not in skin"