"Very, very good customer service in a difficult situation.

Many thanks."

"Sainsmart always comes through with great TPU filament. They ship quick and their filament is always wonderful to use."

"The product is of good quality and I am quite satisfied. Nevertheless, I needed a proper invoice (with tax numbers) and it was quite the pain to be able to contact someone. There is no phone number on the website. I sent an email and never got a reply. I had to find the facebook page and contact you via FB messenger and got a reply a few days later. Customer service / contact is something you could definitely improve. "

"I ordered a DAC and LCD display on August 11 2019 and I am still waiting delivery ..."

"Excellent all the way round: delivery, quality, price"

"I ordered a DSO DS212 and it arrived with a damaged screen. Sainsmart was very quick to respond and send me a new DSO DS212 within 2 days. I was going to purchase a bench oscilloscope from another company but after seeing such great customer service I will be purchasing one from sainsmart instead. "

"I was looking for the solution which I'd afford - and I found Genmitsu CNC router 3018 PRO. I'm happy that I bought it as it fulfill my expectations and provide exact possibility I wanted. During the purchase process I was treated with the highest professionalism - every question, or problem I presented to Customer Service met fully understanding and response was clear and adequate. If I had to go to the process of purchasing again - I'd probably go again with SainSmart."

"Shipment delivered on time."

"I was printing with a roll of Sainsmart TPU that caught a snag in it- ended up ruining a 6-hour print. Contacted customer support and they addressed the issue in a super awesome way! 10/10 my filament PLUG. "

"I come back repeatedly to check the deals that are present. "

"It was my good fortune to have the excellent customer service department of Sainsmart working on what could have been a tricky situation regarding the import of my 3018 Pro.
Lynn especially went above and beyond in her efforts to expedite the situation successfully and satisfactorily.
Once again, many thanks."

"Excellent customer service, fast shipment, great product!"

"Can not be happier with SainSmart products. Customer service is awesome and very helpful.
The product are very well made with attention to detail. I would highly recommend SainSmart products!"

"I am very happy for the very good support i got from SainSmart. The small issue I had regarding shipment was solved very fast. Thank you!"

"Quick customer service, fixed price error"