"I recently bought a Sainsmart version of the Ender 3. I have to say the Ender 3 is a great starter printer. Unfortunately the mainboard failed with a bad bed heater MOSFET about 3 months into its life. Ryan at Sainsmart helped me to diagnose the issue and deliver a new mainboard and fan. The mainboard exchange went smoothly and now my Ender is back up and running smoothly. I was so impressed with the Ender, I bought a CR10S off the website for a great price. Both printers are now running consistently.
-LJ-"
"I was turned on by the YouTube add and I started doing research to see if everything was on the up and up; it was. I couldnt be happier with my machine and everything they claimed and showed was spot on if not better. From my research I found that this company has refined their products taking into account what everyone has said/complained about and they fixed it all. This little machine truly is the best bang for the buck. Oh and it arrived FAST."
"Everything was as shown. Printer is fantastic."
"The USPS LOST THE PACKAGE. SAINSMART SENT ME A REPLACEMENT ORDER.GREAT CUSTOMER SERVICE "
"Item arrived on time and was what i expected it to be. Item well packed and arrived in perfect shape."
"Product delivered on time. Good deal on a mini CNC. Will buy more from them. "
"I complained that the US power cord was a little out of spec so wouldn't stay plugged in. They immediately offered a $10 refund for my trouble in needing to replace it."
"love this product, and have used a variety of different colors. with very little to no issues. will continue to buy."
"Lynn from Sain Smart provided great service. I accidentally ordered 2 products separately, so I did not get the discount I would have got if I ordered them together. Lynn gave me the discount anyway after the order completion. Very happy with service."
"four weeks delay and still no delivery date"
"Original order was damaged/lost by shipping service, Sainsmart shipped a replacement very quickly. Very pleased, will do business again. I have ordered many items in the past without issues. What shows the character of an organization is how they handle things that don't go so well. "
"I bought the small 1810-PRO DIY Kit on sale. Some of the plastic bearing housings were cracked. Sainsmart sent replacements very quickly and assembly completed satisfactorily. Due to knee replacement, I was delayed a few weeks in putting the router to its intended use for software development testing. After a few week I discovered that the control board had a defective PWM output. Sainsmart not only replaced the board, after requesting a test to confirm it was defective, but also upgraded me to the latest version. Can't ask for, or expect, better customer service than what I received. This machine allows me to more quickly test and debug my software now. Thank you Sainsmart.
John Champlain
www.picengrave.com "
"Had some parts that went belly up. SainSmart sent me new parts free of charge in no time! Very good service!"
"Picked up a 2nd Ender 3 that was on sale along with some filament. Very happy with both."
"The product arrived before estimate time. I'm pleased!"