"I purchased an ender 3 from sainsmart a month ago and it worked great right out of the box. I have been printing with it every day since and it is a true workhorse. I have 3 3d printers and this is the most reliable one of them all. Great product and I will buy from them again."
"I had a small issue with the screen. I contacted them and they helped provide support very quickly. I'm so impressed with the support team and how fast the turn around was in getting a new part. This was my first experience with Sainsmart and have already been planning my next projects with their products."
"They were awesome. Kept me informed the whole time. The order arrived intact and in a timely manner."
"When I received the 3018 pro CNC, I noticed the x-z axis assembly had a crack in it. I contacted Sainsmart via email and Lynn responded quickly stating she will send me a new assembly - this is an expensive part as it comes with the servo motor and screws and bearings. It was sent from China via DHL and came within a few days!
Great service!"
"Had an issue with a product I received I and they responded quickly to resolve it.
Big fan of their product selection, especially the TS80 - I keep one at home and one in my travel kit."
"The service is great and Sainsmart TPU is very good quality."
"InstaBots upright rover V4
I have replaced some spare parts of the kit and all work well, Their customers support is very good and i'm satisfied of the service.
Thank yiou,"
"I called to find out where on your website I could find a certain page. Your employee did not start at the home page, and he did not walk me through it. Eventually, with some of the info he gave me, I found the page. "
"Buy from Sainsmart using UE warehouse. Nice delivery timming.
Excellent costumer service. I will buy again with confidence "
"Good Review, a little long delivery"
"Good communication, fast delivery, but overpriced"
"Excellent time, excellent products"
"The filament is nicely packaged and tangle. I’m very happy with my results and will be getting more. Shipping was prompt."
"My first two orders were cancelled because items out of stock. I urchas on another provider."
"The printer arrived with a manufacturing mistake. One of the gantry vertical pieces was supposed to be threaded, and it wasn’t. I tried to contact Sainsmart for some help, but they don’t offer any phone help, only email.
I sent them an email and they took about 4 days to send me a reply, which offered no timely help at all."