"I ordered 8 items in total and paid $128. Then I got an email which says 2 items are not sent to me (worth $32). I raised a ticket asking what's going on and what will happen. Customer support was good and I got refund for those 2 items."

"i am always happy with my order from sammy dress. the products are very well priced and the shipping is cheap and fast. the customer service is fast and efficient. i would highly recommend this shop."

"I ordered a sweater about a week and a half ago and I've tried calling and emailing and have gotten nothing back, I was planning to wear the sweater in the next week or so, its horrible customer service, and I would not recommend this site to anyone, if I don't hear back soon I want a refund and I will take my business elsewear! Although I only ordered one sweater I had planned on ordering more as their clothes are very cute and reasonably priced!"

"Ordered on Aug 26/15 its not Oct 13/15 and its still processing. I would not waste time or money on this site. I would go to a trusted site like amazon or ebay. I can't ever get a hold of this company. Nobody returns my emails. Im starting to think this company is a scam and will not order from here again."

"I made an order and paid extra so i can come it 3-7 days.... still no order in a mail its been a week and homecoming is this weekend. I need my order like RIGHT NOW! I called no answer, sent a ticket no answer, live chat no answer. NEVER USING THEM AGAIN!!!!"

"Please believe that this is too good to be true. Even though items on their website look appealing, their customer service practices are HORRID. My original order was placed on Sept 16. One of the items I received was damaged upon receipt, the second didn't fit, the other 2 have STILL NOT SHIPPED (today is oct 13). I have been emailing back and forth for almost a month. It takes them a very long time to respond and their answers have not addressed my concerns. I am thankful that I did not spend a lot of money with them, because then I would be utterly irate. At this point, I'm just irritated and would like to help others to avoid this experience.

"

"placed my order over a month ago.. still haven't got my shirt. I e mailed customer service with no response. i will never shop here again."

"I placed an order on 10-01-15, and when I go to check the status of my order it still tells me that it is processing. I've submitted a ticket, sent a message, attempted a live chat session, and made numerous calls to the 909 telephone number provided by the site only to garner no resolution. I find it absolutely insane that a company in this day and age can not seem to provide adequate customer service to their clients. I only want to know when my order will be shipped. It isn't difficult.

Update:
A rep from the site was able to get into contact with me and explain that some of the items that I ordered were out of stock and they were waiting for those. They offered to refund my shipping costs as well for the inconvenience. That alone was enough to change my opinion of the company. "

"Sooooooo..... disappointed #1 I paid extra for express shipping I ordered on sep.26 and now is sep.14,2015. I open the package and what a disappointment the sizes are NOT not the right ones. I've tried calling ,submitting a ticket or trying to chat to an agent and no luck. So upset right now. "

"Sammy Dress is a Crook Business. There is no human contacts. The listed phone number 909-5801-9508 is a Bogus number. I received my package with no return labels. What companies do such things? You have an online company; You must provide return labels to customers. Now, the clothes don't fit. I cannot exchange them for a bigger size. I will make sure to put that on social media. Sammy dress.com is a CROOK online store. Please, do not fall for these cheap things. There are no good; quality is so poor and below expectation."

"Sammydress is my favorite place to buy earrings, because they are very cute without being expensive. As long as you don't have metal allergies, you can get many pairs of earrings for a low price. I always buy these earrings for my sister, who constantly loses hers, and I don't feel bad when she loses a pair of earrings that I paid $3 for at Sammydress.com.

I have not bought clothes from them, so I cannot attest to that. But the shipping for earrings is usually free. I paid for the tracking number with my order so that I could know when to expect the delivery. The extra fee for the tracking number is inexpensive, so I highly recommend doing this.

I had a slight misunderstanding with the customer service team, but they were able to resolve the issue very quickly and I am incredibly happy with the items that I purchased."

"I had absolutely no problems with my order; in fact, it arrived a little more quickly than I expected. The prices are amazing for the quality! The photos are representative of the products.

The sizes are based on Asian standards, so they run a bit smaller than American sizes. Measure and consult size charts - order a size or 2 smaller than you normally wear. Mine fit perfectly!

I will definitely use this company again."

"I am disgusted with this company. I placed my order on September 8th and paid for expedited shipping. It is now October 13th and no communication from this company except to blatantly lie in response to my complaints. I initiated a dispute on paypal to refund and then Sammydress responded immediately that if I cancel the dispute they will ship the order immediately. They had it ready and couldnt ship it while the dispute was in play. So, I canceled the dispute over a week ago, and nothing. It is unfathomable that a company would out and out lie like this to keep $40.
At this point I have written off the $40 and dont expect the order to show up, but it truly is disgusting. "

"To me, I see sammydress as the best online shopping certer.
Their items are super good and cheap with speedy delivery.
All my orders are being treated in a VIP way and I love them so much.

I highly recommend sammydress for everyone!.
They are good."

"My order was in 'processing' for a month so I contacted them and was told, a week later, that my item was no longer available. I was so disappointed. Cute items, and cheap, but REALLY bad customer service. Processing and wait times are FAR too long. I DO NOT recommend you buy from this site"