"I placed an order with SammyDress for 3 items, two were shipped, and 1 came with the message "Part of the products that have not been sent are displayed as follows". After placing a request with their customer service team, they quickly responded and informed me that the item was backordered and to expect it at a given date. I am happy with the promptness of customer service, and hope to see the order shipped on the date they gave me. "
"How sammy dress have time to respond to negative reviews to other website, but they can not respond to inquiries left to their website. I placed an order on 09/20/2015 and as today 10/19/2015, I have not received anything from them. All my emails correspondence are ignored. But every time it is a complaint to another website, they are eager to respond with the same stupid apology. I paid for expedited shipping (3-7) days, 30 days latter, the order is stills processing. I know one thing for sure, my credit card was debited and I will get my money back if I have to. Their phone number is not working.. The online chat support is not working.. No way to get in contact with this sammydress.. This might be a scam// Will update if I got the order or I got refund from my Credit card company*******
10/19/2015
Within few hours I posted my review in the website, I received a message from Sammydress, than my money will be refunded to my credit card via Paypal/// What a waiste of time and energy// "
"I loved everything I received! It was cute and for a good price. I also received it fasted then I was expecting!"
"I'm very satisfied with my order from sammydress. I choose a flat rate which for my country it takes 10 to 25 days. It came in 18 days so it came in the time frame they mentioned. For people who say they didn't get their package check how long it should take for your country. The only thing I would like to add to their website is live chat."
"What a nightmare. It has been three months since I placed my order for some jewelry and to date the packages have still not arrived! My event came and went and I had to buy jewelry somewhere else. A MONTH ago I started my request for a refund and all that I get in return after several messages is "please continue to be patient... your package is coming... please wait another month before requesting a refund" Excuse me?! Wait four months to see if a package arrives (which I doubt it will) before getting a refund. When I insisted on a refund still, the company just closed my request ticket. What a complete scam."
"I placed my order 3 weeks ago, still have not received it, Since my items shipped from the Netherlands (supposedly) I gave it extra time, i have only a picture in my tracking and the rep told me to check with the post office and have them track my package, . There is no such tracking number they say??????? I would like proof ( a receipt) of some sort to prove that the package has actually shipped not just a photo of the package. I love this company's clothing but unfortunately will never order from them again ."
"Order shown as shipped. Tracking doesn't update. Customer Service ticket form always gives errors. Online chat support always says their to busy. Was able to send Facebook message got no reply.
Trying to get a hold of someone and get an answer regarding my order. So many negative reviews already, so far my experience is ringing true with others."
"Amazing :)
Shipping takes a while but it's worth it
Great costumer service.
App sucks cause you can't see everything you likes for later.
"
"Ordered quite a few items a couple of weeks ago. Got my package even though I paid for express shipping. Where's the rest of my items? I have five missing items that said they had not been shipped in the email, but i have not heard anything about them since. Every time i try to call they are busy and no one has replied to my 2 emails.
UPDATE: This is now my THIRD day of calling Sammydress and NO ONE answers. I either get a busy tone or a voice mail. You said you are going to reach out to help me yet I have not received an email? I would like the rest of my clothes that i have purchased, ASAP"
"I ordered a shirt August 26, it's now October 16th and I still don't have my order. The item finally shipped September 9th but I still can't see any tracking information. It seems from the look of this site that they have the same response to everyone's complaints, just a copy paste. I received the exact same response to my complaint. I'm truly disappointed because I liked what I saw on the site and would have purchased other things if I didn't have this experience. I will not use this vendor again, I would suggest you all do the same!"
"super great quality and really good prices! I got a wig and it shipped in about 2 weeks I love this site! will definitely buy from here again"
"I submitted an order on 10/1/15 and it still shows processing on my account, but it also shows that I have 0 orders ??? I need to receive these items before the end of the month. Looking at other reviews here concerns me that I may not receive these items at all!! I need to know something so I can make other arrangements to obtain the items ordered but it seems to be very hard to contact them. The phone number listed doesn't work and when I tried to send a message through the system yesterday it kept showing an error. I was finally able to send something today so I hope I get a response as they state within 24 hours!!
11/17/15 Update: I did get messages from Sammy Dress on my account on their site offering a refund as the items were unavailable at that time, or I could wait. I chose to wait since the cost was low, although I was pretty sure I wouldn't get the wig on time for Halloween as I wanted. It did arrive about a week after and was pretty much as advertised. I will probably order from them again, but being fully aware that it may take some time to receive anything. "
"Bad quality materials not worth the money not even for the shipping . Shipping too expensive. I can find better garments here in America. You guys are a rip off ."
"I am VERY disgusted as well abt my experience with Sammy dress and the reason WHY i DONT shop online for clothing! I ordered 4 items and recieved 2 after abt 3weeks (WOW!) the quality of both items were very cheap BUT the item i bought for myself which is a long dress that hangs over your shoulder looks like the coustume that was worn in the movie "screaM!"I'm still waiting for my other 2 items that i ordered and paid for in Sept..it said shipped 9/11 but havent recieved anything and now its sept..I ordered it for my bday 10/06 so that was ruined! I called the # listed and its either busy or its a lady on a voicemail...NOT SURPRISED THOUGH. I do believe this is a madeup company as another review says but its ok LESSON LEARNED....#NEVER AGAIN"
"I bought 2 pair of pants from sammydress received one pair and have been witing on the other pair for over 4 months. I was able to get in contact with their customer service 3 months ago but now when i call it's always busy. I have submitted a ticket but had no response and have been waiting on the live chat for over a hour. I just want the pants or better yet my money back. The pants we received my son put on 2 times and the seams already started to pull apart at the seat of the pants.....ugh feel like I've been scammed !!!!
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