"I needed a drawer; I put in the number and boom! I got the right part"

"He walked me through how to order online."

"Ask Samsung to direct to web site, rather than J&J international.

Consolidate J&J international and Samsumgparts.com into one identity"

"4-6 week delivery is unacceptable. "

"J&J-International- unresponsive and deceitful
I am adding to the poor reviews I have read in most of the feedback forms on this company. Mine like many others is regarding the poor performance on lack of effort on their part to respond and deal with returns. I ordered a part for my Samsung electric range. Ordering, shipment, and arrival were all good. When I got the part, it was not going to work because of the need to solder it into the control board. I email and three days later sent an inquiry through the company WEB page. No response for two weeks, at which time a filed a complaint with my Pay Pal account. I got a response from JJ International the next day asking what the issue was. I copied the same email I had sent weeks before and the next day they sent the RMA and mailing return mailing label. I was told by the Operations Director J&J-International that as soon as the part was returned a refund would be issued. He also asked that I drop or close my complaint through PayPal. I wen to PayPal to so and they have a posted warning not to close the complaint until you receive the refund because you cannot reopen the complaint on the same vendor once you close it, so leave it open until you are sure everything is cleared. I responded to the Operations Director with the information posted on the PayPal site. That is the last I heard from Charles the Operations Director J&J-International. With no response from the company. After the return item being at the mailing location for over three weeks, I escalated the complaint with Pay Pal, as they have a timeline for keeping complaints open. J&J-International responded to the PayPal escalation notice in 8 days. Pay Pal took 9 days to read the response which said again when they get the returned item, they will issue a refund. (The item has been at their post office since Jan 16th. Pay Pal now wants the shipping tracking number and shipper, all of which I set both parties on 26 Jan. February 21st, 11 days after I reminded them I had already sent the requested information I get the final response from PayPal; they have resolved it in my favor. Pay Pal has come through and done what the Operations Director J&J-International should have done and said he would do almost 3 months ago.
Be very, very, careful dealing with the J&J-International, they have not been honest or fair in dealing with a return. I hope Samsung knows what this company is doing to their (Samsung’s) reputation. Pay Pal could have settled this much sooner if they had read on paid attention to my correspondence.
"

"Part website could be a little simpler to maneuver"

"Easy to do and pretty simple."

"Found what I needed and checkout was quick. "

"FINDING THE PART WAS SIMPLE AND CHECKOUT WAS EASY."

"It was very easy to sign up and and find the right remote and processed and ordered. Over all it was a very good and easy experience. "

"Having your Model# makes it easy peezy to find/order within minutes."

"Joshua, the support line tech was terrific. "

"relatively high shipping cost (it's half the price of the item)"

"Once I found this site, it was extremely quick to find and verify the part etc. Loved it!"

"Was able to find my tv model then followed to information to both the remote and how to acquire it. Easy Peasy!!!!!!!!!"