"The online purchase was easy. The 4 days I spent waiting for the phone reps to complete the order was not quick or easy."

"I am not computer savy and am old. I have a hard time with computers. Because of the pandemic I had to use the computer. Just me.
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"easy to order. ridiculously priced and overpriced delivery fee"

"I ordered an ice maker. It was the one that is supposed to be for the model refrigerator that I have. the wiring harness looks different than the one that I have. Let's hope it works."

"Product was exactly what the Manual stated needed. "

"It was easy to find the particular Samsung stove knob that I need. I was able to order online in a short tim"

"OK but product model # had been changed and was very difficult to find.
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"Easy site to navigate and find what your looking for"

"It took me longer than expected to get to your site. I have a regular Samsung account and wasn't aware that I had to create a separate SamsungParts account in order to make a purchase from your parts department. Now that I have created an account, future purchase(s) should be seamless."

"I love how easy the website makes it to find the parts for your model. "

"Finding the website was tricky when it should be readily available given the number of Samsung products sold. The overall experience was a bit daunting for me personally given that all I wanted and needed was a pulsator cap for my washing machine."

"No photo, little info in description."

"The layout and interface is so outdated and inefficient. It's designed like an online catalog from the 90s. Finding things is relatively easy if you have all of your information ready. You should be able to link this with your samsung accounts so that the devices you have are already listed and you only have to select your device and what part of that device you need. "

"what, no auto fill. doesnt give customer any idea when product will be shipped."

" Chara our CSR was excellent and found the correct part!"