"it was pretty direct and usuable"

"took more time to find model number and part number. otherwise fine."

"Our remote wore out so we have been searching for another remote. Thank Goodness we were told about J&J International.....we found one!!!! Thank You!!!"

"Ordered online. Easy finding what I needed . Straightforward directions. But geezzzz....shipping charges for 2 bottles high I thought . Trust Samsung quality. Tried Amazon knock-offs...just not great taste if water. "

"Quick and Easy process to find, pay and have my item shipped"

"Get a pop up message saying items with * not available to ship immediately, but cannot see what those items are. You also cannot see when said items will be available. Taking a chance that the items will all ship in a timely manner."

"Greetings.

Now ordering correct product after receiving wring product last week.

Incorrect product shipped back to your J&J Inc. facility in NJ via UPS last Saturday.

Today is Tuesday, 2 February 2020."

"I can not leave a message on the SamsungParts.com website, shows an error "Transaction Failed" with "Mailbox Full".
Called the service number, woman called at 3:57 EST, but was unable to understand why my order was lost or cancelled, was unable to to understand that I wanted both a printed manual and an electronic copy. She stated abruptly that she was "uncomfortable with the phone call" and hung up after asking for a manager. It's ashame, because I wasn't upset, I was just trying to get both a printed and an electronic copy. That said, if the website would allow you to order both, I wouldn't have called. I feel she was rude to hang up like that, I feel I need to share this experience on social media, Samsung, and BBB."

"took a long time but Tatiana was a very patient person"

"You know, this service is good but what was not good was finding out your website. it took forever and lots of research."

"Looked Hi and low for.an Skk-BB stacking kit
Found it here"

"Smooth, easy and I'm thanksful."

"I spent considerable time on the Samsung site and got nowhere. This was a piece of cake."

"Good. Maybe you can modify your search criteria, so you do not have to re-enter the smart tv model number to get the right remote part number. "

"Easy to navigate .... Thanks "