"Honestly, very simple process, but basic shipping was double the price of the item. I went with the even cheaper shipping price for USPS, and even the USPS shipping price ($4.75) was the same cost as the item ($4.25)? A $4 item wound up costing $9. Overall the website was very simple to use and I found my replacement item so easily."
"Search function needs a lot of work. Not easy to find specific models "
"Easy to use the website would be nicer if you could sign in as a guest I don't order parts on regular basis"
"part replacement was easy to find"
"I was chatting with Adrian, a customer service pro, about a problem updating my credit card info to continue to received replacement water filters for our refrigerator. After a hello he never returned to discuss my issue. Very disappointing. Unable to update my credit card information online. After several attempts it appears that Samsung is using another parts provider at a higher costs. Overall experience is poor. I will not consider Samsung products again as there is no support after the sale."
"Saves too much information"
"Great website! Shopping without aggravation!"
"So far ok! Now Await delivery process."
"POSTAGE COST IS ALMOST AS MUCH AS PART COST"
"Seamless task. Many Thanks
"
"I just put in the model number of my microwave and was able to order the plate to replace the one that broke. Never received an answer by phone. Online process was much faster and easier."
"no diagrams of fridge available to choose from, key word search showed up in pull down but said there was no parts for that. Chat options needs the "other" option because it's too limited."
"I have an account, but it would not let me log in. When I clicked to reset my password, it kept giving me an error message. I ended up using Paypal for my purchase, so I don't know if the order will appear in my account info. I would like to be able to access my account. Please help."
"I already have an account with Samsung and this site didn't seem to recognize it. I had to change my password a couple of times. Also the shipping charges are outrageous!"
"I hate having to do this and by now i should have used 25 characters"