"Excellent ordering experience. "
"Hard to find what I needed. Hard to be sure that I'm getting the right thing. Trying to get a fridge door shelf and a lint filter for my dryer. Not positive what I got for the dryer since there's no picture and it has a baffling name, but I think it's the right thing. When I put the part number in a search engine, the pictures look like what I'm looking for. "
"First of all, the price of these little parts are way out of line as are your shipping charges."
"If i type in the exact name that is in my user manual the part should show up. Instead i had to look through 6 pages of parts trying to find it and i still don't know if i have the right thing because it has no picture."
"It would have been nice to have know the total cost of the order before putting in my card info. Otherwise it was painless. "
"Had to change to iPad. This site is hard to use on iPhone. "
"Thanks Samsung! Really efficient website. I just selected “refridgerators” then found my complete extended model # inside my door. Entered in the search bar, looked at the exploded view diagrams and found the picture of my drawer. I clicked on the number pointing to it and a little summary description popped up - then clicking on the “Detail” icon opened up the complete description, pricing, and availability, along with a link to purchase using PayPal or credit card. Easy Peasy!!!
Simple, fast, and very intuitive web site!! This is Customer Service at its Finest!!"
"When I was trying to access the website, I was unable to do so from my phone. The site wouldn't load and I needed to access through my laptop. Very frustrating
The lady helping me was very nice and helpful! "
"I have been buying my filters for my fridge since I got it and I like my products fast and convenient thank you "
"easy, site well organized"
"i wanted to check out as a guest but i could not"
"Unimpressed that I have to spend $100 a year extra on replacing water filters every 6 months but then have to pay $20 additional for shipping. Garbage. "
"Why do I have to pay $9.00 (plus $9.00 of shipping) to learn how to use my stove and microwave? At least make it available on line!"
"Non-intuitive and clumsy on line experience. Was on for over an hour trying to find part and complete order with lots of missteps. Poor design."
"Well this will be about my 4th time buying a remote from Samsung cause universal remotes dont wanna work .. so I have to buy this little one which my daughter loses .. and don't seem to find ever again .. cause how small they are "