"When I called Best Buy, they referred me to Samsung. Samsung referred me to J and J Parts...aka samsungparts.com. I called thinking, "NO WAY IS THIS GOING TO BE HELPFUL!" Marion answered the phone and went beyond expectations, even asked me to stay on the phone for a few more minutes so she could try to navigate and find my part. Knowing it was a cheep part, I was impressed that Marion worked so hard to make me happy! Thank you so much!"
"Shipping charges are too high for shipping three filters to the same address."
"Very good site for moving around and using the features. Better than most sites. Thanks."
"The UI that shows the exploded view of the parts of your refrigerator is HORRIBLE. In addition, the product descriptions to little to help you gain comfort that you're ordering the right part. All I was trying to do is order replacement bins for the left and right refrigerator doors. I have a very low confidence that I ordered the right parts. For a company as big as Samsung I expected a much, much better website."
"Compared to other sites where I tried and failed to find the right part, this was simple. And the price was comparable and even a bit cheaper to the (wrong) products I did find. "
"Great site. Put in my model # and boom... Easy to see and find parts. We will now see how fast and efficient the shipping process is. To be continued.... "
"Ordering this part was fairly easy. Upset I had to buy a part that was missing from the beginning. I did not install, and always felt there was something not right with the lower basket. And after inspection, a roller was missing."
"Website doesn't tell you that you must set up an account in order to search & order - you have to just figure it out. AND how did your system pull up my social security number and add it without asking me or having me enter it? I am VERY unhappy about that. Please let me know how to remove it from this account permanently. You are legally not allowed to use that number for identification, and I didn't authorize you to access or use it at all. "
"easy, with good pricing. simple checkout, good search capability"
"Received the Samsung HW-T400 Soundbar as a Christmas gift and the new puppy ate the power cord and remote before we even got the soundbar set up. Went on the Samsung website, input the part numbers from the users manual and ordered new ones in no time."
"Samsungparts had the parts I needed. I'm excited to get them and stop my laundry machines from shaking so much. The website makes it simple to look up needed parts by model number and find exactly what you need"
" Wry simple to find what I needed"
"The battery I needed for my laptop was easy to find using my model #."
"What the crap is this made of gold!?!?!?!? Other than that I enjoyed the **** you gave me in order to be able to use my T.V. "
"easy to find easy to purchase....hope my shipping experience is just as good."