"i was able to find the part I need fairly easily and quickly but $20 for shipping seems extensive. "

"it was ok, normal. nothing special"

"I wished i got this website right away. "

"I tried calling multiple time and waited on hold over 20 minutes and line went dead. Then I left my number for a call back and when phone rang, noone was there. not enough info on website to know if I ordered the right thing. aggravating"

"Hope shipping is not the 300# gorrilla."

"it took a lot of ignition starts on my part to create an account on the website.
then it went haywire and put 4 of the air filter as my need.
then it added and told me that i needed 4,000 air filters for a french door refrigerators!
finally i some how got it to work, and i hope the order arrives.
"

"It is difficult to see what shelf goes where from the diagram. More specific locations would allow for better communication when ordering replacement parts. "

"I don't like entering my email address and creating a password for a site I will likely never use again, or at least for years to come. I would rather have the option to check out as a "guest". "

"Clunky and not easy to find and order a product that I have ordered before. "

"Thank you for having my controller I hope this is twentyfive words"

"Easy search and quick check out"

"Simple order.
Easy completion.
Previous vendor supplied failed part.
Trying SamsungParts for better part and service."

"Very easy process to find the correct part needed. "

"I had to chat with customer service to get the link to the part I was looking for."

"Online quicker than phone call. Welcome to this century"