"so after much heartache and frustration I reached out to customer support and used the chat bot to bring up human chat with a customer service rep that was able to get me to the correct part in a short time. Would be five stars but I had to buy the part :-/ "

"It was very good and well organized service"

"Handling charge of $175 what is up with that"

"Good no problem thank you very much"

"My total Samsung experience was so easy and fulfilling. I chatted online and got an immediate response by email instructing me that I would receive a follow up email. Within a days I received the link for the part that I needed. Super happy customer. "

"It took me about 2 mins. to locate the part for my refrigerator, and another 2 mins. to make the purchase. GO SAMSUNG...Yea!"

"I could not get through to order the part I needed on the phone - waited an hour listening to an awful message loop before I gave up - and could not find the part I needed on the site even though I searched by the model # and all the search terms I could think of. But I left a message via the chat window and about 10 days later someone emailed me a link to buy the part I needed. Thanks! But Samsung needs to get a functional customer service phone operation and more functional website. Having said that, I really appreciate the email back. "

"Placed order for replacement parts Samsung Powerbot. See how long to receive parts."

"found what I wanted without any problem"

"Quick, easy to use Format ."

"Finding the part I needed and completing my order was a breeze. I would definitely recommend Samsung Parts to all owners of their respective appliances. "

"I rated this experience highly because I wanted to be sure that I got authentic Samsung replacement parts rather than a generic universal remote controller for my Samsung Q90R sound bar. I couldn’t be sure if that in Amazon. Amazon often lists paid ads unrelated to your search before the most relevant. And after I clicked on the Samsung parts website, it was very easy to quickly find what I needed."

"Very easy website! Ordering was simple."

"They were very kind, they answered my email and helped me find the part I needed, now I'm just waiting for my order. thanks for your great customer service !! for sure if I need something else it will be with them."

"Great that users can see the diagrams and select the part is need it!"