"Quick and easy to place the order."

"The diagrams are very difficult to figure out. I ordered the wrong part, I believe. I just ordered the correct part. I will want to return my first purchase (#1322892) but I will probably wait until the second order arrives and I confirm that I have what I need."

"I hadn’t been on this site for a few years, and I had trouble finding where to order replacement power cord. Then I had trouble resetting my password! I had to log on several times then had to edit ! Took over an hour to order two items!"

"Website is easy to navigate and self explanatory."

"Easiness. Don’t have any other interaction."

"To easy, no hassle just hope the part will arrive to the right address."

"I own a Samsung soundbar and I needed a new remote control. I was given the link directly to purchase the model number I needed. Very much appreciated JS."

"If you have made a previous error the website does not allow you to go back and make changes."

"The rep was rude and condensing "

"Model recignized. Part was near the top. Irdered with details from PayPal in 3 minutes!!"

"CUSTOMER SERVICE WAS NOT VERY HELPFUL."

"Frustrating at first, but I called back and was helped through the entire process by a knowledgeable woman so that I could complete the order online."

"Easy to understand and navigate "

"First hard to find this parts website even more challenging to find the part (one screw) for my refrigerator door handle that was lost in my move. Samsung I suggest, if possible, listing the Serial number or putting a spot for customer to write serial number on the manuals. I have had to call to order parts and I am usually out and about so I bring the manual for the Model#. The CR reps need the serial number so a place on the cover that says Serial#______ (required when ordering parts) "

"Was difficult to see/view parts diagram; it was larger than PC screen and would not reduce or scroll down to parts I needed to view."