"The interactive manual drawings make it easy to find the necessary part and the parts around it (i.e. springs) that may be needed."

"the automated support was helpful. oftentimes the virtual assistants on websites does not answer the question. On Samsung website, it was very helpful for solving my problem"

"I called to get instructions The representative sent me a text with the website to order. I ordered it and was done. "

"Found the part I needed and just hoping it fits properly. Spoke to customer service who was very polite and helpful."

"Ordered my part with in a few minutes, had it paid and ready to ship! No muss, no fuss. "

"Once I figured out how to navigate the site it was easy to do what I needed to "

"Most helpful agent to date. Today Bryan took additional time to correctly research the 43 " remote and replacement TV legs. However, the legs I did not order - just the remote. Thanks Again! r/John"

"Reached out to Samsung support. They gave me the model numbers immediately for the parts needed. The phone and website info. Got my items and having them overnighted. Can't wait thank you !"

"Got what I needed quickly and efficiently "

"Before ordering I spoke with Roy @samsungparts.com he was very helpful and patient as I was not clear on the part I needed to order. He was also extremely understanding when I told him I would order on line, which is just my personal preference. My wait on the phone was worth it when you get a nice employee!"

"It only took two or three sentences/responses for the VA to know exactly what I was looking for and it sent me the exact link I needed to replace the missing part for my soundbar!"

"Website kept on giving an error when clicking “Submit Order”. Had to back out to the cart and go thru the process again "

"terrible experience with website doesn't shock me this refrigerator is awful"

"Surprised to find the best price for an OEM door seal on the Samsung webstie"

"It was good to see the pdf of my fridge to find the part"