"Hard to use for things. Had to buy a replacement remote. Tv still doesn’t work "
"Information given to me when I called 1-800-SAMSUNG was incorrect. The live chat feature at SAMSUNG.COM was not helpful. Finding the information I needed on the web site was difficult."
"Shipping way too expensive for what's being shipped
UI made it difficult to navigate back to shipping page to try changes"
"Easy to find parts and order"
"Easy to use website. Had no issue locating the part I needed."
"The part I needed is just a 2" x 2" x 1/4" cooling fan. They normally cost less than $5.00 but this proprietary fan has 4 wires and cost $19.35 and another $7.95 for shipping! "
"It took me a few minutes to determine whether or not i was purchasing the correct item for my stove. Products from your manufacturer should be easier to determine given they are coming from you. "
"abcdefghijklmnopqrstuvwxyz
I'M VERY HAPPY WITH MY PURCHASE"
"TOOK TO LONG AND ASK FOR TOOMUCH INFO"
"I appreciate your candor in letting me know that the basic remote works with all Samsung TVs. This is as it should. I don't need all the fancy bells and whistles."
"I found Customer Service to be very helpful to make sure that I ordered the correct parts. There are some things about the site that could be improved, though:
1. Explain somewhere that Model number looks very different on different products and show customers where to find that number.
2. I know that it's not fair, but as a customer in the age of Amazon, I don't expect to pay $25 in shipping for 3 relatively small parts and to not even have weekend delivery at that!
"
"I would like the forms to be Autofill friendly please. It worked for some things but credit card fields and email are examples of two that didn’t work."
"I was told the part I wanted to order was in stock, but this tells me that the part may not be available for shipping? Also spent hours on the phone trying to find the hardware that is supposed to come with a specific samsung model and I there was not an answer. Apparently nobody in this organization or Samsung for that matter can tell me."
"The interactive manual drawings make it easy to find the necessary part and the parts around it (i.e. springs) that may be needed."
"the automated support was helpful. oftentimes the virtual assistants on websites does not answer the question. On Samsung website, it was very helpful for solving my problem"