"I had been told that the part I needed was "out of stock" on another Samsung site, with no idea when it would be available. But the on line "chat" person did some searching and found it on your site and told me to go there. I am very appreciative."

"Easily found my part using the parts drawing. Added it to my cart. Logged on to Samsung parts site and I will have this part this weekend to repair my Samsung refrigerator."

"helpful diagrams, offers paypal for payment, easy website and supports fast delivery. thanks for your support."

"Moving through the on-line system was easy.

I've been waiting for a return phone call and email response for quite sometime however. "

"Some guy talking about how hard it was to order this part. Spssshhhh. Easy as pie"

"easy to find part and user-friendly website "

"Easy to navigate via parts breakdown. Items location directly links to part information and ordering. Great tool!"

"the process of finding out how to properly set up the exhaust was like solving a mystery. Then finding the part that is needed in order to use the right side vent took me 4 days"

"hard to delete 2 items in my cart. had to log out and then back in. not sure why it put 2 items in the cart."

"Ordered online............"

"The website has gotten easier to navigate, I needed a part for my robot vacuum and I was able to find it in a few minutes."

"I was able to find the parts and see the picture of them which gave me confidence "

"It took over an hour to get a person to talk to. During the wait I was able to access the web site but it cut me off in the middle of trying to order a part. I did not get an invoice number yet. The parts was for a TV remote control."

"AND!! I also wanted to buy the stickers that went on the stove. I can't find those either. So I placed the order but if you could through in the SAMSUNG stickers for the stove controller that would be fantastic. "

"I like that the site gives you pictures of the refrigerator parts so you do not have to guess what they are called!"