"Hassan was wonderful. They have awesome customer service being able to chat via text and get the parts I needed is great. I will always buy Samsung electronics, appliances and everything that they have to offer. You can not go wrong with Samsung!! GOD BLESS ALL OF YOU!"
"very east to use website "
"I have had the TV almost a month and I finally found one of the parts needed"
"Easy to order replacement parts
"
"I found the part I needed for my RF267AERS Samsung Refrigerator...You guys are a life saver."
"Chat help and phone help are too slow or non-existent. Website is not user friendly and then...you no longer have the product. There are no dimensions on the product title to help you decide if it is the one to use. All in all, very disappointing. In the end, however, I think I ordered what I want. Will try Amazon universal next time."
"It was not very easy to order the part. "
"Having to create an account not offering guest checkout along with high shipping fees makes for a poor experience. "
"Was very simple to find part and place order"
"The only problem I had was navigating the parts website. After inputting a model number, I moved onto the part number and it would delete the model number. I had to contact service by email to find the part I was looking for."
"Finding part was average at best given scrolling between 15 pages of parts.
A simple ot intuitive feature that allowed fro selection of parts from in interactive visual of the fridge would be very nice:) Something for your UX and Design area to focus on, or contact me and happy to contract my expertise :) Also no details on availability or shipping of part"
"It took me several times to get the part number and correct part to come up so I could order it"
"So quick and easy to get the correct part! Enter Model #, get Parts Diagram, Easy access to just click the Dot to get the exact part needed. "
"Easy to use and efficient ...."
"It was easy to find my model and the replacement part I needed. Assuming this fixes the problem I’ll be pretty happy. That being said, I’m slightly annoyed at having to replace parts on an oven under a year old. I expected more from Samsung. "