"Placing my order was easy."
"I placed an order some months ago, when I enquired on the state of my order I was told that it was lost,and that would receive a full refund, after checking my bank statement for the refund, which was not refunded, I again sent an email to say that it has been dispatched, however, because i was told that it had been cancelled, I have already purchased the same items else where, so I consider this type of customer service, poor communication at its best."
"The website was fine but this is the 3rd ice tray I have had to order because your ice machine is possibly the worst ice machine of all refrigerators. It keeps dropping large chunks of ice because the water freezes in large chunks and then the auger pushes the large chunks so hard that pieces of plastic break away. Complete POS "
"Your site **** ! It does not have enough parts for my fridge, it takes for ever to find the right one !! "
"Loved!!! the way that the correct part came up when I put in the refrigerator model number!!!!"
"Looking for an original Samsung part and was guided to this website. Info was quick, check out was easy with great options. Done. "
"Not all the parts were available through your website. You were missing Refrigerator Shelf
Part #DA97-06102B"
"It was completely unclear what information was needed to find a replacement part for my refrigerator. I wasted at least 30 minutes, first calling Samsung, not hearing an option for my exact problem, then finally selecting the option to get a text.
On the website, there was no simple way to say "Order a shelf" for ____Model. The pictures of the replacement shelves were mostly unclear. I had to re-type my model # at least 5 times, and it never seemed to make a difference. I still had to select individual shelves, then read through all the Model numbers to find the one I have.
This was a frustrating, unsatisfactory experience. It could be so much easier, with a better web design, and more specific options."
"During a move, I lost the power supply and remote for my Samsung TV, went on line to look for replacements but was nervous about using non Samsung products, so I went to the Samsung site, entered my model number, and was able to order the right parts without worrying"
"Super easy to order what was needed."
"I never got a manual when I purchased my refrigerator. I have finally found a place that had it. The manufacturer... go figure."
"Love the website, easy to use, but I didn't get a cent off the price when I ordered 40 filters :("
"Shipping is not caught up with other sites"
"Would be nice if you had Apple Pay. Also, I was advised my item may not be available for immediate shipping."
"Well I wasn't as monumental as my children being born , what elee can i say"