"I ordered a new inside glass for my Kenmore oven on 2/17. Past experiences with Sears stores have not been good for me, and I would not buy a Kenmore appliance again from them. However, this glass was cheaper than I thought at a cost of $32 including shipping. While shipping notification was not received until the day it arrived, the product arrived 1 day early on 2/22. I did speak on chat with a customer service rep prior to ordering to confirm I was ordering the right part. Other than pushing me to let him order the product for me, which I did not want to do, I had no problems. I expected problems with Sears and at least this time was pleasantly surprised. (UPS did manage to cause a big gashing hole in a box marked "Glass", but miraculously the glass inside was undamaged inside the packaging. Packaging could have been better, but it survived.)"

"Ordered a start device for side by side refreg at approx. noon on Wed. and paid for expedited service with a promise of no later than Friday delivery. Looking online at parts tracking it indicated that the order was being processed and would ship in two days. Called Sears Parts on Thurs. morning and they said it was too early to find out from the shipper where it was in the process. My doorbell rings at 2 PM on Thursday and there it was just over 24 hours later. That's fast and a great big thank you goes to Sears."

"Sears partsdirect is a rip off!
After checking their parts inventory and finding the part I needed, I called to verify that they indeed had the part I needed in stock, they said yes. I went ahead and paid for the part I needed only to find out two days later that they cancelled my order. I called to find out why they said they couldn,t get the part. I asked about my credit card being credited they said that it would be taken care, The next day I checked the partsdirect site again and it showed that my order was placed again and my delivery date would be in 4 days. I called to verify this info and was told they dont know why it was ordered again but they can't get this part until 2020. it's been three days since then and I have still not been refunded my money.
If you need good parts & service try:
appliancepartspros.com they were great & fast.
"

"Placed an order for what was believed to be a very hard to find replacement axle for our snowblower. 1/20 the website said in stock and est. del. of 1/25. So, I ordered. Too good to be true I guess. 1/22 status changed to in process. When I noticed there were no other changes in the next couple of days I called to find out if it shipped as I expected from the est. del. date given. Was told the order was never received - lost in the interwebs I guess but I was able to be charged for the item! SPD reorders 1/27. I keep calling every couple of days because the status never changes. I then find out the part needs to be MANUFACTURED by the vendor! Also, that SPD has no way to contact this supposed vendor except for postal or email. WTH?! Anyway, sick of being told give it 2-3 business days I get a supervisor named Fernando Figeroa (sp) and he spits out the same crap but I get his direct #. So, a couple of days I call him - voice mail, no return call ... lather, rinse, repeat about 4 times. Today 2/14 I get a hold of a different manager and then notice online after I submitted a complaint through the SPD website that the order was cancelled. I was then told it was because they can no longer get the part. Also, that my debit card has already been credited for the full amount paid - still not showing at my bank and they are prompt. Went and checked the website for this part and it is STILL listed as IN STOCK! Talk about lack of any clue to how a business and customer service should be run. Will NEVER order from this company - EVER!"

"I paid extra for expedited shipping and the part hasn't shipped (2 days later - instock item). By far the worst customer service I have experienced."

"SearsPartsDirect.com is the worst experience I ever had!!! I ordered a part 12/29/10 for my washer. They have it and it will be there 1/6/11. I have a new baby and I need my washer!!! Then Monday, I checked the status and it was back ordered but, be processed in 1 or 2 days. I called and he said that the factory has it and it should be there by 1/6. Than Tuesday the 4th, I got an e-mail that it was back ordered and don't know when it would be processed. I called again to credit my account. They said they don't see that, and I am going have to wait for my credit. I am so upset that they didn't tell me that it would be back ordered the first time. I just would have found it some where else. I now have over 10 loads of laundry, and going have to find it on a different site and pay to have it overnight. I also got it cheaper on a different site. This company is not worth your time. I am now doing all the reviews and blogs I can, so other people can go to a different site and get better service."

"I needed parts for an old dishwasher and a web search turned up just what I needed at Sears. The date was Wed 12/29/2010, and their web site said (on each individual part) that I could have the parts the next day if I paid for "expedited shipping". Ok, I'm in (to the tune of $46 shipping).

The next day, having not received any sort of shipping notice and seeing indefinite status on the web site, I called to see what was up. I expected to hear that it was a holiday week and shipping was delayed and the website couldn't reflect the holiday schedule.

To my surprise, I was told, "...you will get shipping information 3 business days after it ships...."

Huh??

I pressed on, not quite believing, and got the jaw dropper, "I can't tell you if it shipped. After all, I'm just the customer service operator...." (Actually, I think she was the company idiot.)

Ok, I hung up and assumed (correctly) that it hadn't shipped. The next Monday I received a partial shipment in two separate boxes. Over the next week, notices that of cancellations trickled in for the remaining parts.

It's now Friday 01/07/2011. Having just received cancellation of the last part, at least I know that I can stop hoping. I found the parts at a different supplier and ordered them. If you have fifty bucks and a week to waste, I highly recommend Sears PartsDirect!"

"After read feedbacks before order, I was scared, but no choice since SearsPartsDirect is the only one have part I need with lowest price, It turns out to be very good order. Order date 12/30/10, estimate delivery date: 1/10/11, Receive: 1/5/11, exact part I need. Can't be better than this, this is my order experience I'd like to share."

"WORST EXPERIENCE EVER, do not order anything from them trust me."

"I ordered a solenoid assembly to repair the ice marker in our SXS refrigerator.

-I received shipment notification 3 days after the part was shipped
-I received the bare solenoid, rather than the solenoid assembly that was clearly labeled and pictured on the web site.
-In order to return the part, I had to pay for shipping both ways. It was their mistake.
-In order to return the part, I had to fill out a form with all the info about the order, which they already have on record. That's pretty minor but it still a bit ridiculous."

"On 11/4/10 I placed an order through SearsPartsDirect website for a part that was listed as "in stock". I even elected expidited delivery at an additional cost of $44.97. When I checked the order status at noon on 11/5/10, I was informed that the item had been backordered. I called the Customer Service Dept. to verify the status and was informed that the item was indeed backordered even though it was still showing "in stock" on the website.

When I informed the C/S rep that I would like to cancel the order, she informed me that I would receive credit within 3 or 4 days. It was then that I realized that Sears had already charged my credit card for an item that was not in stock and a shipment date could not even be estimated.

I'd like to go on record in saying that I consider all of this very poor business practices. An online order system should be up to date with current availability of the products and a customer should not be charged until the item is in fact shipped.

**Update**
On 11/8 @ 11:10AM, I received an email from SPD informing me that the part is backordered.
At 12:08PM, I get another email telling me the part shipped 11/5.
At 5:04PM, I get another email telling me the part shipped 11/8.

These people have no idea of how to run a business. I won't be back.
"

"Immediately upon ordering my two parts over the phone (their suggestion), I received an email confirmation that showed my address incorrectly. I called them within seconds and they replied they cannot change it and I would just have to call UPS when I received the tracking number from Sears. The day it was being delivered (to the wrong address) I received the shipping info, but no tracking number. I emailed the customer service dept immediately and they responded 6 hours later that I needed to call UPS with the tracking numbers now provided. UPS said they could not change the shipping address unless they charged me $6 per item ($12 total). They said Sears could give them the corrected address at no change. I immediately called Sears and they said they would not help and that UPS would just have to return these items to them after their 48 hour required waiting period. When received back at Sears they said they would then reorder them. Stay tuned to see how that works out. This is all because their order entry person made a mistake. How it got thru the credit card with the wrong address, I will never figure out. Never again!!!!!"

"I purchased a part for my refrigerator to try to fix a problem with the water dispenser. After connecting the part to the refrigerator wiring, I determined that the part I ordered was not the part that was broken.

The merchant refused to accept my part as a return because they said it had been "installed". Their claim is that the policy "protects their customers".

The only protection that I see with such a policy is a protection against future business from anyone who has ever ordered the wrong part from a grainy online PDF. I imagine that they're trying to protect their service business. At this point, I'm out 100 bucks for a part I don't need, but I'd certainly not recommend this merchant to anyone."

"I ordered 3 parts on 31 Aug that the sears website said were in stock. Because I paid for expedited shipping their website said the parts would arrive 3 Sep. On 3 Sep when the parts didn't arrive I called sears and asked if the parts had shipped, and was told they would arrive on 7 Sep. You guessed it, on 7 Sep after the parts did not arrive, I called sears and they said that according to their computer the parts had shipped but they were unable to give me a tracking number. They also said it was being researched, and that I would receive a call when they located the tracking number. On 8 Sep I again called sears and was told they were researching the tracking number. I don't know, but I can get a tracking number from UPS for something I ship in about 10 minutes. I finally talked with the floor supervisor Diana Emp# 059935, and she assured me the parts had shipped, but told me it would take 3-5 days for them to recieve a tracking number. I paid $45 for expedited shipping, so if the part shipped (which I am not confident it has) I will have it before sears can get me the tracking number. This is the last time I will have to put up with sears incompetence since I will not being shopping with them again."

"Perfect!! Every other website/seller I'd contacted about these two simple little clutch springs (for our Ryobi weed-trimmer) required a 3-4 week wait ("It's summer!") and/or ridiculous shipping costs. Sears website showed them "In Stock" so I ordered them Friday 8/6 and they arrived here (IL) from Dallas, TX today, 8/9 - 3 days & over a weekend! No muss, no fuss - works for me & will order from them again if they have what I need. By the way, I called first to be sure the springs were In Stock and not back-ordered, which happens with some sellers but you don't actually find that out until you've completed the order then receive their email, and the rep I spoke with was very thorough in checking and confirming availability, and very polite & personable. 100% satisfied!"