"I just completed my order and I anxiously wait for the mattress to arrive. I am a longtime owner of a Select Comfort bed. Although I love this bed, it does leave room for improvement. Selectabed addressed all the issues I have with my current bed on their website. I feel sure my new bed will be the improvement I am looking for.
Customer Service cannot be beat. I have never experienced such knowledgeable sales people. They are NOT PUSHY. They are simply informative. I spoke at great length with Alec and Brian. They are courteous, professional, personable and I cannot stress enough how knowledgeable they are about their product. "
"Gerald was extremely helpful and knowledgeable. He also helped in areas that he really didn’t have to. He was very professional and answered all of my questions without hesitation. "
"Fantastic dealing with Gerald Misemer"
"I emailed Selectabed regarding their air mattresses after reading some of their prior reviews online. I also researched the "Number Bed" but didn't like what I was seeing as far as customer satisfaction with their mattresses and I know the prices are higher to pay for their advertising and brick & mortar stores. I received an email back from Stephanie was asked me what type of mattress I was looking for and information on my wife and I has far as weight, height, etc. She then gave me some options to choose from with no pressure to buy anything. I decided on my own to move up one model number and go with the middle of the line adjustable base. My credit application was run and I had my answer in minutes. I telephoned Stephanie who went over my order to assure that I was getting what we had talked about in the emails. She answered a few more questions that I had and she processed my order and sent conformation emails within fifteen minutes. If the mattress is as good as the customer service, my wife and I are in for some comfortable sleep."
"I seriously had the best customer service experience - EVER! They were wonderful in every way. Gerald was able to answer all my questions and helped us make an informed decision about which mattress was best for us and get this...it wasn't the most expensive option! Who does that? Pleasant experience all around and I wouldn't hesitate to do it again. I can't wait to get our mattress and have no concerns because I know this team is there if I have questions later. :-) "
"We worked with Juan who was very helpful in the whole process. We were able to determine which bed to select based on our experience visiting a sleep number store and finding the best fit for us. That took a lot of worry away, because we were essentially able to try a bed out beforehand, even though we don't live in California and couldn't visit their store to try their beds for ourselves. One disappointment we've had is that our bed doesn't seem as soft as the sleep number bed we used to choose it. Otherwise, we are very happy with our adjustable base and the bed, generally speaking. We just need to figure out how to get our bed adjusted to our comfort levels. The price was great compared to what we would have spent to buy another Sleep Number bed (we were sleep number owners for 18 years). We felt we couldn't beat the price or the warranty Select-A-Bed was offering. Time will tell if it was worth the switch, but we're confident it will. We received our bed about 3 weeks after purchase. There was a small hiccup with the company who provided white glove delivery, but we got it worked out without any problem."
"Stephanie provided a very good pre-sales service, it was informative and I did not have the feeling I was "sold to". I received straight answers to my questions, and ended up buying a model "lower" than I originally had planned for. Thanks. Now we are looking forward to experience the sleep advantage of the bed. "
"Hi, we ordered a fibro pedic mattress and found Gerald Mesmisemer to be very helpful . He answered all of our many questions and was very professional . A very good experience!"
"Ease of ordering.
Questions answered.
Waiting for beds arrival for proof of Greatness.
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"Stephanie, my seles rep was great! shew patiently answered all my questions and all my emails putting no pressure to sell - truly concerned with giving me all the answers. The process was easy and not painful at all!"
"So impressed with Selectabed's customer service and the products they provide! Will defiantly buy from here again and recommend to others!! "
"Stephanie was very polite and efficient. Looking forward to receiving the bed, so can't comment on the product yet. So far a good experience."
"I tried the Selectabed Memory Foam Pillow and Could feel the difference and comfort immediately."
"Good experience so far with Gerald. The offer for free pillows to do the review doesn’t hurt
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"Our customer service rep. Gerald Mismer is truely a saint. I called back 4 times with a million questions. He always made me feel like it was important to ask the questions and he answered them with great knowledge about the product. We are coming from another air adjustable bed which we had for 15 years. After doing a ton of research we decided to try a latex mattress and hated it. We soon remembered why we had chosen an air system all those years ago. We are looking forward to our new mattress. If it is as exceptional as our customer service rep. I am sure we will be thrilled. But we will let you know!!
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"So far so good. I haven't received my order yet. But everything is good so far."