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Featured Review


Verified
5/5

2018-02-16

Great Customer Service Purchase Experience

"I did my homework online reviewing many models and features of the competing Air Mattresses. Upon determining that Selectabed had the features and quality I required, I contacted them directly and Juan worked with me answering all my questions. Questions regarding lead time to manufacture, fine point differences between 2 models I had selected, customizing a base to a low-profile height, etc. Juan worked the best deal possible for me with incentives in place at the time of my purchase and even provided some accessories not expected! A great experience placing my order with prompt confirmation of all correct information. I will look forward to receiving the amazing sounding bed and more importantly, sleeping soundly on it!"


Verified
5/5

2018-02-16

A very positive experience

"Even though I don’t have my bed yet, I had a very positive experience with Selectabed. My salesperson, Gerald Misemer, was very helpful, patient, and knowledgeable. He worked with me to make sure I knew what products they offered and what might work well for me. From the initial call for information, to ordering and even getting financing, the process was very easy and non-stressful. Can’t wait to get my new bed!! "


Verified
5/5

2018-02-16

Great Experience

"From the second we walked in, everything was delightful. No one was pushy (like the next store we went to), and the beds were amazing. Just completed our purchase and can't wait for our bed! Email follow up was amazing and they actually pick up the phone when you call. Easy payment also."


Verified
4/5

2018-02-15

Air pedic

"Stephanie was very nice and knowledgeable. "


Verified
5/5

2018-02-14

Great customer care.

"Stephanie was a great Csr"


Verified
5/5

2018-02-14

Juan Cortes Was Great

"Juan was extremely helpful."


Verified
5/5

2018-02-12

So Easy to Order!

"We were looking for a new mattress and have done our due diligence, When I called I was assisted by Stephanie, who answered all my many questions and was extremely helpful helping me decide which mattress would best suit our needs. The process was easy to get our mattress ordered and we look forward to a good night's sleep once again!"


Verified
5/5

2018-02-09

Customer Service at its Best

"After weeks of research, reading, searching and sorting, I made the decision to purchase a TempFlow mattress. My decision was based primarily on one thing - the expert guidance and advice I received from Juan in determining what mattress would be best for my husband and myself. He was responsive, returned emails promptly, and when we spoke by phone he was the only one out of the competition that actually asked me questions that were relevant to our situation. He was then able to recommend what mattress he felt was right for us. Also, there was no pressure to buy, no cheesy sales gimmics. Other companies asked superficial questions such as, do you like firm or soft? Juan went much further, asking about our sleep preferences, patterns, our size/weight, etc. After talking with him I felt very confident in our choice. Price was a factor, too. The comparable bed from tempurpedic is $1300 more. And, their warranty is not as good! Thank you Juan for all your help. I can't wait to receive our new bed! "


Verified
5/5

2018-02-07

Best customer service I have had on line

"The representative was patient and knowledgeable in helping me understanding and comparing not only the mattress i had but those i was interested in. Customer service before and after sale tipped the balance for this slightly higher priced mattress. I will review the mattresses for attributes,quality,durability and ease of use in 90 days of sleeping on it."


Verified
5/5

2018-02-06

AWESOME QUOTE AND SUPERB CUSTOMER SERVICE

"Me and my wife were looking for the perfect mattress to buy, then I saw your website, I requested a quote, and Mr. JUAN, sent me an excellent quote, I was sold right there on the spot as I spoke to him, he knows his stuff well, good customer service representative, thank you so much. We can't wait to get our new bed.

Sincerely,
The Merced Family
"


Verified
5/5

2018-02-06

Excellent sales knowledge.

" I spent a few weeks looking at beds. I was searching Sleep Number or Select Comfort and the Air-Pedic link came up along with a few others. Air-Pedic claims to have better materials and made in USA, both bonuses with me. I also like the one piece side construction. Eventually I called and was in touch with Gerald. He is very knowledgeable and has answers for everything. After the initial conversation he promptly followed up with an email summarizing our conversation. I went back to the Sleep Number store two more times. Looked online some more. Read positive and negitive reviews on Sleep Number's own web site. Searched for independendant reviews on all brands. I like refining the search to the lower ratings, because those people seem to get down to their specific issues. Not just, "best ever", or "this thing is great". Then a few weeks later I called Gerry back with more questions. He offered some adjustments and modifications to a custom bed and I ordered a bed. There is a four week manufacturing delay and then probably another week shipping to Michigan so I have never seen one of their products. "


Verified
5/5

2018-02-06

Customer Service

"I went to several stores to purchase a new mattress. The customer service at Selectabed was superior to the customer service at the other stores. There was another mattress that I was considering at a different store; however, my final decision for the mattress I bought was based on Selectabed's customer service. "


Verified
5/5

2018-02-01

Awesome telephone customer service!

"During the process of ordering our Air-pedic mattress, the salesmen that we talked to over the phone and had E-mail conversations with were very professional and detail oriented. They went to great lengths to explain the different models of mattresses to us to make sure we ordered the right one for ourselves, Gerald Misemer and Brian Fahlman. The first contact person on the phone Dalia, to direct us to who we needed to talk to was very friendly and helpful as well. "


Verified
5/5

2018-02-01

very good

"We haven't got the bed yet, but Gerald was very easy to talk to and answered all my questions . Will let you know how much we love it when it arrives."


Verified
5/5

2018-01-31

Staff very courteous and knowledgeable.

"We shopped many mattresses in stores and on line and decided to buy a Split California King Air-Pedic 600 set. Stephany answered the 800 number and was very courteous, knowledgeable and helpful. We look forward to bed arriving soon."