"They shipped quickly and the price was good!"

"Online parts shopping and ordering was great, but its been 16 days. Not any followup, I sent an e-mail at 7 days, no response. I sent another e-mail at 14 days, no response. I called today and was told they were swamped from a prior sale and I should send an e-mail. I understand being busy, I understand being slow. I don't understand 16 days go by with two text sent and not a word back. All that I want is an update. order #9697934. If there was any communication it would be 5 stares

UPDATE: Just got notice that my order has shipped. I can understand why it took just over 3 weeks. (catching up from big sale, crazy busy). My complaint is lack of communication. That being said I will order again and under normal conditions and will expect to give a 5 star review"

"Submitted a return notice within the 14 days after I received my item as I realized it was the wrong one and I still haven't even gotten the decency of a reply yet"

"Ordered a bunch of small parts and two months, nothing. They respond to emails saying they're busy and will ship as soon as possible then weeks go by and nothing. I will never do any business with them again. "

"Great service from a very customer oriented team! MJ will take care of your needs and follows up with your purchase. Everyone was friendly and kind."

"Ordered two painted parts for my 2019 Tundra. When they arrived (the next day mind you) the paint was not the same as my truck. it was shades darker. So Eric got another set for me. That next day on the second set.. it too was darker than my truck.. so he worked to get that second set sent back and a refund for me. They were super helpful and although this purchase didnt pan out, it wasnt by a lack of great customer service from Eric and Dwight and his team. Thanks again and I will def be back!!! "

"Eric from online ordering never responded to my emails for my Tacoma headlights and pretty much left me confuse if they’re were actually going to come in the mail. I tried two times to reach out to him and no response. My order number was 9346265."

"Had to email to see where my order was and they said since I only ordered one part other larger orders are ahead. So I guess it’s hard to ship one item? I got parts from California that was ordered on the same day shipped normal and arrived before this company shipped a small part."

"Order placed on 3/19. Confirmation email received with wording that suggests I'll be contacted if there are any delays. Then nothing? More than a month later, still waiting on my parts."

"Still waiting on parts ordered almost a month ago! Even though parts are next day from Toyota! Shouldn’t run a sale if can’t keep up with demand. "

"I ordered a roof rack a week ago and have yet to receive an update."

"I ordered two upper rear control arms for my 4Runner and it’s been almost a month with no update. Nothing telling me it’s back ordered or otherwise. However, they still took my money and made it seem like I’d get the parts soon. "

"THEIRS NO TRACKING INFORMATIAON TO SEE THE ETA ON MY PART. NO UPDATES NO NOTHING! HOPEFULLY MY PART COMES IN AND IF NOT I DO WANT A REFUND AND WILL NEVER BUY HERE AGAIN. FIRST TIME PURCHASER AND IM HIGHLY UPSET "

"sera toyota parts dept manager was ver helpful in getting me a part i needed. his communication with phone calls was outstanding."

"Almost 3 weeks has passed and I still do not have a status update on the order."