"Prices at dealership don’t match online prices. There is no reason to have different prices. Order still has not been fulfilled and the dealership has the parts in house. Don’t waste your time with order parts online from Serra Toyota in Decatur, AL. "

"order # #9346208

ordered parts for my 2014 prius v but never received or shipped out. Billed my credit card right away.

no response after 2 emails to reach out and phone calls that they never call back...

"

"EricF apparently received my order & I am waiting to get info. It’s been days! And nothing! Not even a tracking number or if it has been shipped!"

" good price, fast service and delivery"

"I had placed a order purchase in March from this seller. The order was updated a week later to received and that it will be shipping shortly. After a few weeks, I had emailed to find out if there was a shipping confirmation, nothing. Few more weeks, I had emailed and nothing. I called and was told someone would call me back but no one ever did and still no shipment to this date. I would just like my order fulfilled and completed as promised by the company."

"Still havent shipped my order it’s been two months , when I ask about my order I’m greater with rude responses "

"My frame continues to rot and you continue to do nothing about the problem. I never received any notice and by the time I head of the "Lawsuit" it was out of date. I don't understand how this was not a recall. I feel as if my truck could break in half at any moment. The dealership was no help, no one has been any help. I love Toyota trucks and have thought of buying another but this experience has made me question this. "

"Placed parts order 3 months ago. First message I sent was ignored, second message had a non assuring reply from parts manager. No more replies from Serra Toyota after that. I see from the reviews they are still taking new orders and fulfilling those in 2 or 3 weeks. Credit card was charged 3 months ago. Seems they are "punishing" those who ordered for Toyota's parts sale and with lower dollar amount orders. They should not treat customers this way."

"They shipped quickly and the price was good!"

"Online parts shopping and ordering was great, but its been 16 days. Not any followup, I sent an e-mail at 7 days, no response. I sent another e-mail at 14 days, no response. I called today and was told they were swamped from a prior sale and I should send an e-mail. I understand being busy, I understand being slow. I don't understand 16 days go by with two text sent and not a word back. All that I want is an update. order #9697934. If there was any communication it would be 5 stares

UPDATE: Just got notice that my order has shipped. I can understand why it took just over 3 weeks. (catching up from big sale, crazy busy). My complaint is lack of communication. That being said I will order again and under normal conditions and will expect to give a 5 star review"

"Submitted a return notice within the 14 days after I received my item as I realized it was the wrong one and I still haven't even gotten the decency of a reply yet"

"Ordered a bunch of small parts and two months, nothing. They respond to emails saying they're busy and will ship as soon as possible then weeks go by and nothing. I will never do any business with them again. "

"Great service from a very customer oriented team! MJ will take care of your needs and follows up with your purchase. Everyone was friendly and kind."

"Ordered two painted parts for my 2019 Tundra. When they arrived (the next day mind you) the paint was not the same as my truck. it was shades darker. So Eric got another set for me. That next day on the second set.. it too was darker than my truck.. so he worked to get that second set sent back and a refund for me. They were super helpful and although this purchase didnt pan out, it wasnt by a lack of great customer service from Eric and Dwight and his team. Thanks again and I will def be back!!! "

"Eric from online ordering never responded to my emails for my Tacoma headlights and pretty much left me confuse if they’re were actually going to come in the mail. I tried two times to reach out to him and no response. My order number was 9346265."