"Placed items in my shopping cart. They sent a free shipping code. Made the purchase but then received an email message that they we’re canceling my order because they did not want to pay for damage protection on the shipping. Now stuck without the items for several weeks."
"It's been almost 3 weeks and they haven't shipped my order yet. When I order the same part at my local dealer, it usually takes 1 or 2 days."
"I ordered online and the order went through just fine. Took a few days and had not heard anything. So I contacted Eric and he advised me they were getting way more orders than anticipated. He indicated that my order would likely ship by the next Friday. On Saturday, I had not yet seen any change. Sent an e-mail and got a very quick reply and he indicated that he would pull the order himself on Monday and get it shipped. He kept his word and I received my key fob and blank by the Thursday of that same week. Took it to a locksmith and got the computer erased and both my existing key and the new one cut and programmed in. Thank you Eric."
"I’m assuming the item is not in stock at Toyota and is back-ordered??"
"Ordered quite a few things for my two Toyota vehicles. The free shipping came in very handy! Thank you!"
"Thanks, order process was very easy"
"They charged my card as soon as receiving my order. One week passed by without sending my order, nor updating me when they planned to ship my order. Terrible customer service. Highly NOT recommend this business to anyone."
"Excellent customer service."
"Placed an order over a week ago but status hasn’t been updated since payment is confirmed "
"It’s been 5 days since my purchase and I haven’t received a shipping confirmation yet. "
"For No justifiable reason, they cancelled the order. I even emailed a solution, but they stuck to their cancellation"
"Great prices and very simple checkout"
"They have very little communication with the customer"
"Jumped on their recent sale of parts. Fantastic deal. Over 50% off including free shipping.
Stocked up on a lot of stuff."
"Great prices and great service from Serra Decatur Toyota. Will continue doing business. "