"Had to email to see where my order was and they said since I only ordered one part other larger orders are ahead. So I guess it’s hard to ship one item? I got parts from California that was ordered on the same day shipped normal and arrived before this company shipped a small part."

"Order placed on 3/19. Confirmation email received with wording that suggests I'll be contacted if there are any delays. Then nothing? More than a month later, still waiting on my parts."

"Still waiting on parts ordered almost a month ago! Even though parts are next day from Toyota! Shouldn’t run a sale if can’t keep up with demand. "

"I ordered a roof rack a week ago and have yet to receive an update."

"I ordered two upper rear control arms for my 4Runner and it’s been almost a month with no update. Nothing telling me it’s back ordered or otherwise. However, they still took my money and made it seem like I’d get the parts soon. "

"THEIRS NO TRACKING INFORMATIAON TO SEE THE ETA ON MY PART. NO UPDATES NO NOTHING! HOPEFULLY MY PART COMES IN AND IF NOT I DO WANT A REFUND AND WILL NEVER BUY HERE AGAIN. FIRST TIME PURCHASER AND IM HIGHLY UPSET "

"sera toyota parts dept manager was ver helpful in getting me a part i needed. his communication with phone calls was outstanding."

"Almost 3 weeks has passed and I still do not have a status update on the order."

"Placed items in my shopping cart. They sent a free shipping code. Made the purchase but then received an email message that they we’re canceling my order because they did not want to pay for damage protection on the shipping. Now stuck without the items for several weeks."

"It's been almost 3 weeks and they haven't shipped my order yet. When I order the same part at my local dealer, it usually takes 1 or 2 days."

"I ordered online and the order went through just fine. Took a few days and had not heard anything. So I contacted Eric and he advised me they were getting way more orders than anticipated. He indicated that my order would likely ship by the next Friday. On Saturday, I had not yet seen any change. Sent an e-mail and got a very quick reply and he indicated that he would pull the order himself on Monday and get it shipped. He kept his word and I received my key fob and blank by the Thursday of that same week. Took it to a locksmith and got the computer erased and both my existing key and the new one cut and programmed in. Thank you Eric."

"I’m assuming the item is not in stock at Toyota and is back-ordered??"

"Ordered quite a few things for my two Toyota vehicles. The free shipping came in very handy! Thank you!"

"Thanks, order process was very easy"

"They charged my card as soon as receiving my order. One week passed by without sending my order, nor updating me when they planned to ship my order. Terrible customer service. Highly NOT recommend this business to anyone."