"Monday July 5, 2021
Needed to get the oil changed in my mother-in-laws 2011 RAV4. When I pulled up a gentleman greeted me right away and checked the battery and alignment. Then Amanda got me checked in. The car had not been serviced in some time so I opted for the 90k service.
I waited in their customer waiting area and Amanda kept me up to date on their progress. She then explained what they had done and recommended 3 items that potentially needed to be done to the vehicle. While I only opted to address 1 of the 3, I have no doubt this dealership was looking out for the long term care of this vehicle.
In all a great experience and I plan on returning!"
"4th time ordering from Serra. Eric and team are great to work with. Very fast turnaround times on parts. They also package things up very secure. Serra is always my first go-to Toyota Dealer even though they are 90 miles away."
"Thanks to help from Eric...Completed order with 42% discount...nice...now, my goto Toyota dealer for parts....MAGA"
"Needed a button for the dash to run my air conditioner... They had it and got it to me quick. "
"Fast service and on time would recomend to everybody.
Exactly what i order."
"I got an email to confirm the order and a second that the part had shipped. Toyota if Decatur was 25% cheaper than the dealership in my town. Ill order from these folks again when needed."
"very seamless to place order. good place to shop."
"Staff was very helpful. Would definitely buy from Serra again."
"Great communication great prices great service extremely fast shipping !!!! Highly recommend these guys "
"Easy order, fast delivery. Fits like a dream come true. Wish I had found the coupon before my order! I'd still recommend them. "
"I ordered a Seat Belt Receptacle online from them and they reached out to me via email to ensure I was getting the right color. That is customer service you don't see much of anymore."
"Needed a part, found it, purchased it! Reasonable price too. Thanks "
"Walked into parts and service and was directed to the counter I needed to be at. Just a few moments after verifying identity had my parts. Whole interaction was seven minutes at most. Parts went on quick and easy."
"Order parts for my 2020 Corolla from decatur Toyota and order other parts from different Toyota Decatur deliver my parts and nothing from the other dealer 8 days goin by and nothing. Thanks decatur Toyota."
"It was fast and easy to get my part and came on time."