"Nothing like waiting 8+ days for an order to ship for some parts you need- no communication, and attitude when I followed up about the order. Definitely won’t use this dealership again. "
"Ordered some Toyota parts for my MK4 Supra. Never had an issue with anything and the process is straight forward. I will buy again soon."
"I order sone brake pads fir my 2019 Tundra and the parts manager cancelled my order with an explanation these parts were on back order with no expected date for parts. This is why I constantly perfer to order parts from this dealership. "
"My experience was excellent."
"Great service as always with the lowest price. "
"Delivery was super fast and items had been packaged very well!"
"I've bought parts online from Serra Toyota before. As in the past, service was excellent. It turned out one part that I needed was discontinued and no longer available. However, Eric quickly replied to my emails, even over the weekend. On Monday, when he was at the office, he confirmed the part in No Longer Available. While I was disappointed the Toyota discontinued the part (i.e. #2 parking brake cable for a 2004 Tundra Double Cab), I appreciated the great service I received. Email communications was quick and easy. Thanks Serra Toyota of Decatur! "
"Great dealer, I love working with them. "
"I originally gave a 1 star review since the order shows canceled online but I emailed them and they said it's still in the works and that Toyota has a glitch. Told me it'll take a few weeks to fulfill but I don't mind waiting. I'm just glad to hear that the order is still in the works! Will update my review again in the near future! "
"Serra Toyota has the best customer service and prices on factory Toyota parts. Just a great place to deal with when buying parts for my Toyotas. "
"Every body is nice ! Good"
"Fast Delivery, Best Price.
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"Always have great service and great prices.
Everything comes well packed for shipping "
"Good deal, easy and fast service! "
"Bought parts online and Eric did a great job. Order was correct and in time."