"Takes FOREVER to get a parcel refund, they deduct every thing possible from your refund. I emailed and called, they fed me every excuse under the sun as to why it was taking so long to receive my refund, still 2 weeks after they received my return, no refund... Horrible!!!! I will never order from Shoemall, ever again, SERIOUSLY!!! STILL WAITING!!!! "
"Boots came with deep leather scratches, glue in the zipper teeth and no insole in one.
They are charging my card another $7 for return shipping!!
Customer care emailed back telling me to call instead due to the overwhelming volume of inquiries, their team "cannot call out"
What a scam! Not woth the hassle."
"Returned shoes that were too big and never got a refund. Said I shipped to wrong store. They enclosed the information. I printed label and mailed. They are rip offs. "
"Can't even get my foot in the shoe. I've been buying my size for years, so I think I know that an 11WW is not the same as a shoe that measures a 9.5-10. First, they assured me I had free return shipping for the defective shoes. Just put the shipping return label on and take it to the Post Office. At the Post Office they said the label was not free shipping. Finally, with another long wait on hold a supervisor told me I don't get free shipping. They're new attitude was oh well, sizes vary. Sizes shouldn't be way off of their OWN shoe charts. VERY POOR CUSTOMER SERVICE from their supervisor. They could care less about selling me some shoes that fit. Guess they're such a power company, they don't need the $1000 I spend on shoes. BYE!"
"2 cons long wait to refund. "
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I ordered shoes, that I received on a Saturday, and returned on a Monday. I waited 3 weeks before I contacted the company about my return status. This is the response
Thank you for contacting our Customer Care Team. We are not showing your returned item being processed at this time. It normally takes 2 to 3 weeks for us to receive and process a returned item. As soon as your package is received and processed, we will follow the return/exchange instructions included. We apologize for any inconvenience this may have caused you.
They provided a pre-rinted return label, but I didn't notice there wasn't a tracking number on the label, so I was unable to track the package. If you use their label be sure to check for a tracking number, or purchase tracking at the post office. It usually takes about 7 days for a package to be delivered by USPS, so more than enough time to process a refund. I don't know why they have a problem processing refunds. I did pay for my purchase through Paypal, which has a purchase guarantee for buyers/sellers. I was able to submit a claim for missing refund, and a charge back to ShoeMall by Paypal since the company never responded to Paypal's inquiries. "
"I ordered teal boots 8.5 in November,I received greenish boots that fit like 9.5 they should have mentioned they run 1 whole size large.So I quickly returned them for a 8 and for a whole month and some they didn't respond so when I emailed them they ran out but in January they had an 8 so I ordered them off coarse for more $$,I did get teal boots that fit but 2 months! They hold your money so long for refunds it's like a dirty money holding scam.They should be honest but they are getting away with this crap and giving us stress like we are not worth anything.Very dirty.Now I made the mistake of buying from shoes.com which is same company,I ordered black shoes and got dark green in a black marked box,they don't even care to see what they send,and they ran out of black they said,now I won't see my $ for a month or more.Shishka company.
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"I ordered boots on 12/17, received $5.00 shipping from a coupon. Was promised delivery before Christmas. Checked the site a few times, site showed 'processing', then showed 'shipped'. When I checked today, at first it still showed 'shipping'. Then it said 'cancelled'. I called customer service.
Their customer service is absolutely the worst! These reps have no manners,they send you off to another person without letting you know where you are being sent and while I was in the middle of a sentence. Their response:
I'm not sure, maybe they ran out, I don't know what happened are unacceptable. I was on hold numerous times just to speak to a rep who had no answers. First time the rep said I needed to speak with their credit department. 'Their' credit department, 'Massey', did not know anything about Shoemall.com and had nothing to do with my credit card, 42 minutes wasted. I had to call back, this time the rep sent me to a supervisor. After holding 33 more minutes, I was disconnected, 33 more minutes wasted. Called back again, sent to supervisor again. I didn't even want the boots from them at this point, I just wanted to let a supervisor know how bad customer service is. Let's just say another 46 minutes wasted, she was really not interested. The total for the boots should have been $72.46. When I checked my credit card to make sure they didn't charge me, I saw they charged me $92.46. Never again!!"
"I purchased a pair of shoes from this store and they were worn looking upon arrival. So I packed them up and sent them back. I waited 10 days for a refund after the shipment arrived back to them and there was still no refund. I called the company and was told to wait a few more days and still no refund. I filed a dispute with PayPal at the point and they granted my refund and closed the case. Now after the case was closed in my favor they decided to refund me causing the original dispute to open back up and get denied, making me look bad. Thanks ShoeMall for giving me a prompt refund and for putting a black mark on my dispute. "
"I have ordered several items from ShoeMall and got great service. My last experience was a different story. I ordered two pair of shoes and one pair was back ordered, naturally it was a pair of shoes I need immediately. I found another pair at their store that I liked and ordered them. I tried to call custom service and was in line for 16 minuets and got cut off the next call I was cut off at 12 minuets. I called later in the day and got through in 14 minuets and the CSR that answered was not very nice and did not know her job. She was very curt and told me the pair of shoes that already shipped were on back order. When I pointed this out she got defensive. I have spent several hundred dollars at their store, but if this is the way I’m going to be treated I’ll find some place else to buy my shoes. "
"Purchased 4 track-suits 10/7 and 1 was back-ordered until 12/4/17. Called to ask if I could get a replacement item that is in stock instead of waiting, and the customer svs rep was nastily obnoxious and hang up the phone without allowing me to make the request. The moment I said I don't choose to wait that long; she interjected and ANGRILY say, " I'll make the change," and hang up the phone, without informing what change she's making. I kept saying hello, hello but she was gone....Nasty. Called back and was told that she cancelled the back-order. Wanted to purchase an adidas track suit but will NEVER purchase from them again. They DO NOT DESERVE to be in business."
"Tried to order online, website crashed. Called to place order and they tried to charge full price, when their site took coupon. Had to file complaint to get money back. Ashley who took order, messed it up by placing order for wrong shoe size. They said that I would have to pay to return and get new shoes, even though their fault. One of the worst companies I have ever done business with. Never, ever again!"
"They shipped wrong size and wanted me to pay for return. Finally they agreed to pay for return but 1 month later I still have not received credit.
AVOID ShoeMall"
"They advertise free shipping + returns. If you return they charge you $6.95 restocking fee."
"After reading all those negative reviews one should not order from this seller. Price was too good to be true. But I took the risk and gained. Transaction was smooth, on time delivery and product as described. I respect others opinions here and feel for them. If you want to thrive, it's time to get your act together like you did with me, Shoemall."