"The lowest prices the show are never available and the price only increases with no explanation. I called to get help as to why it was listed for 45 and after ordering my price was at 99 but after finding out that my wait time was 40 minutes I decided I could shop elsewhere with better results. This is an embarrassment of a company."

"I have never been so frustrated with your company in my life and you can see from my account i have done business with yall a while. I had a issue with checking out with a promo code that I received and called to speak with your customer service rep. First i waited over 20 min for anyone to pick up. Then when I did get a hold of someone, I explained that the system wasnt taking off the extra 40% of my order. I read the exemptions and details off the back of the card and even sent a copy of it to my uploaded photos and explained my items were in the cart but needed help. He explained he read the back of the card and talked to his supervisor and then asked me to continue to hold while he applies the discount. At this point, i was on the phone for over 50 minutes. He then comes back after several minutes and says he cant apply it afte all since this was a % off coupon but a $ amt taken off or something that litrally made no sense especially since he JUST READ THE EXACT COUPON AND TOLD ME HE HAD TALKED TO HIS SUPERVISOR AND WAS WORKING ON THE SYSTEM TO APPY THE EXTRA 40% OFF! Totally dont get it. So at this point I asked, "Are you telling me after all this time and after you saw the coupon with your own eyes and got approval from the suprevisor you are not able to do anything?! " He said, yes! So I said (exactly) these words. "Then why did you keep me on the phone so freakin' long?!" "Is there anything you can do to make this right?! I just dont understand!" He LITERALLY HUNG UP ON ME!! The I go to check out because at this point i have spent hours and hours literally on this and cant back out because its for my mom. Now the free shipping for over $49 doesnt work. Do y'all have fake offers for EVERYTHING!!!! At this point, I will NEVER,NEVER,NEVER use your service again. Not one more penny. I have been lied to, wasted time and then hung up on. I will try to find every review spot I can to tell them about this. Since yall are such a big company now, I guess its just all about the money. Well, I look forward to finding another company who actually cares about their customers time, money and respect. Man, what a waste of time.
"

"Same experience as many other reviewers... ordered holiday cards for my daughter’s first Christmas. Never received them. I called, emailed, and posted reviews, but no help whatsoever. They never responded to my emails. And still no cards. I have been a Shutterfly customer for over 5 years, but I will be taking my business elsewhere!!

Side note - Shutterfly doesn’t post the negative reviews on their website! Guess they just don’t care. What happened to Shutterfly!!!"

"

I have been ordering from shutterfly a few times over the past 3 months and it has been a terrible experience from start to finish each time.

First of all, nothing is loading properly. I will be successful in making a book but then cannot access my cart. Or I can make half a book and then suddenly it freezes. Or I cannot load my book to make edits to it. Or I cannot process a payment.

I have tried on 3 different browsers, cleared my cache, tried it on my tablet, smartphone and my brothers laptop and nothing gives. It works when it want's to. Worse is that it takes hours to complete a book because it stops working frequently and then you finally finish and add it to your cart only to have to struggle with getting the cart to load for an hour!

I have contacted shutterfly a total of 3 times and each time they have been equally unhelpful. I told them of the 9 hours it took to build 3 photo books and how I couldn't access my cart to pay and the deal was supposed to end at midnight and they literally said "Too bad, nothing we can do" Thankfully the deal was extended (like most) and I was able to waste another hour accessing my cart the next day.

I have told them about the error codes which they say is my computer but fail to listen when I explain that I can't load it on any computer or browser.

Each time I order, it arrives later then expected which really just finishes off the terrible experience. I used to recommend shutterfly but honestly I have not had so many issues with such a lousy site and unhelpful staff.

I'm done with them. "

"I ordered prints and a calendar, received the prints but no calendar. Initiated a web chat to obtain a status update. "Camealli T" had no interest in helping me, instead telling me repeatedly I had to log in using a different name as it didn't match my account. I tried sending her screenshots of my chat box, email confirmation and logged in account screen all of which showed my name, but she didn't care. Log in using the right name. What name do I use but mine which matches all documentation? She also refused to let me speak to a supervisor. Shutterfly lost a customer for life."

"My order was being sent to the wrong address and they changed it with no problems. I have been using them for years with no issues. This was the first time I have moved being in the military and forgot to change the address. The worse part was being on hold for thirty mins. The women was super nice and even with it being the holidays my order will still be here before Christmas. "

"Shutterfly's policy on photo print refund and reorder is ridiculous. My photo print was designed within borders, yet when printed it became outside of borders. I'm trying to resolve the issue, asking to re-edit my uploads, so that it does not print out the same. The rep mentions the only option is to reorder THE SAME THING, and there is no option for a full refund. What's the point of re-ordering the same thing when the prints are already incorrectly and disproportionally printed?
'
Re-order basically means printing the same "cut off image" AGAIN. That's a waste of time and resources. On the other hand, it wastes my time to wait for the re-order, especially time is what i pay for in order to get my orders within the holiday deadlines. THE SERVICE IS HORRIBLE!!

My friend who works for Shutterfly recommended your service to me. Yet this is utterly disappointing. No refund, no edit, no alternative options available. What type of customer service is this? It's ultimately dissatisfying and I will never recommend Shutterfly's prints if this situation does not get resolved."

"Very unhappy with a bunch if orders - over 10 this season. Quality issues left and right- if ok I would like my head to remain in the picture- and if you order anything "free" as their promo its really not with jacked up shipping and then it takes 2 weeks to produce sense their profit margin is low on item. Customer service call says we will call you back saving your place in line 3 times--- NO CALL BACK. Stuck with poor quality items received too late to do anything elsewhere. BUMMED -- spent a lot of $$. Several orders stuck in laa laa land with nobody caring when they arrive. "

"I have bought cards for years with Shutterfly. This year my cards came and the tops of the heads were chopped off. At first I thought maybe we cropped incorrectly and I checked my preview page. I did not have any error on my page. I tried emailing Shutterfly to have them re-do the cards and send them out. They sent me a response that I could reorder the cards with 50% off. I emailed them and said that was unacceptible. Then they sent me a second email saying I could have a 60$ gift receipt (my cards were over 100$). I then emailed again and they still did not satisfactorily respond to the problem. I then had to call and was on with customer service for 20 minutes-after sending emails copying what their website says about quality-and the man on the phone again said he could give me 60 % credit on the cards and I would have to reorder the cards. I was like "are you kidding me-you guys screwed up-you need to fix it-what is this credit and re-order nonsense? Doesn't quality control even look at the cards before you put them in the box? I spent well over $100 on these cards." I demanded to speak to his manager and finally she said she would send out new cards-but now I may not get them until December 11th-and I originally received them Dec. 1 because I wanted to send them early. I am still nervous this next batch will be cropped wrong. I am extremeley dissatissfied and want to warn others."

"Shutterfly completely messed up the cropping on my 2017 holiday cards. They admitted to the mistake and insisted on only giving me a 50% off code for another order in the future. I can get that at Retailmenot.com in a nanosecond, with the rest of the world! Next email offered me a full credit for price paid into a Shutterfly account to spend on whatever I wanted at Shutterfly. About 5 emails later they FINALLY offered me a refund but I have to ship the cards (that they screwed up) back to them and I have to pay shipping?? Very poor quality cards and extremely poor customer service. Do not use Shutterfly for ANY reason! They will screw up your cards (that you spend hours on to get just right) and offer you little or no customer service and compensation, even after they admit their mistakes. BEWARE!!! "

"Despite people telling me what a terrible service this was, I said I'd give it a shot. Well, I should have listened to them. I ordered a custom pillow, and it was shipped within 6 days. I received a tracking number, and a month later.......nothing. Customer Service said they would have to do a reorder when I contacted them. I said no. Wait another month for them to lose it again? No thankyou. Terrible service. Use Walmart PhotoCenter instead."

"I have used Shutterfly for the last 3 years, and had always been happy with the printed gift items, i.e. mugs, calendars etc and always had great gifts to give.
Earlier this year I ordered mugs and a couple other items and they all printed very dark. I reached out to customer service and they were happy to reprint and resend. I received the replacements, didn't see much of a difference, but let it go at that point.

In early September I ordered desktop plaques for the grandparent, when I received them they both had dented corners. I reached out and they put in a replacement order, when I received those there was a white strip running down the sides, they must have been misaligned in the machine.
I reached out again, and they CSR said he would have them sent to a special team for hand inspection before being sent to me. Well those are apparently lost, they had an "international address" and were unable to track.
Another order for printing was issued, and they were to refund my money as well.....whoops somebody forgot to actually put in for the refund....
Now it is 2 days from November and I still have nothing. Unbelievable decline in product quality - has there been a chance in ownership?"

"Watch out for microscopic fine print that you literally have to HUNT to find, associated with their promotions. I've spent more than 2 hours creating 4 8x10 Art Prints that were part of a "4 Free Treats" promotion for one day only. Low and behold, at checkout, the code does not work! Call customer service, and she directs me through several double clicks, scrolling, and the use of a magnifying glass to find that it is not applicable for metallic Art Prints. EVEN THOUGH, upon CLICKING the promotion link, it brought me to multiple METALLIC Art Prints on the FIRST page of options (30+). Customer service apologizes profusely, and transparently - unlike their promotions. They can offer me nothing for the time spent creating the prints; my only option is to start all over, or apply their 60% promotion which would result in paying $70 versus the advertised "FREE Treats." Beyond customer service, management gave me the same ring-around. I'm certain I was left on hold for excessive periods of time throughout this process, as they hoped I would just give up (can't be proven); 60 minutes later, and they have agreed to "meet me in the middle." Ultimately, they offered to allow me to check out at a cost of $40. WOW. Still don't love it, but I'm glad at least in the VERY end, they offered me a little more than nothing - even then, it was a long, and more difficult process than it should've been."

"I was on the phone with customer service every single day for a week. Each person promised me a different thing and not one of those people followed through. I was suppose to give a book for a gift, I paid an extra $20 to have it shipped faster, and it was still not on time. Now I don't have a present to give my godson on his birthday. I would appreciate it if the customer service employees would follow through with what they say they are going to do, that is what they are for. I am anticipated my book arrival in two days. However, I do not have high hopes that the book will even turn out right by the luck I'm having with this experience. I will not waste my time with this company again.
"

"No customer service clearly overseas based on the ignorant auto responses. I signed up and was supposed to get 50 free photos a magnet and some mailing labels. I just lost my beloved Dog so I thought I would print these. They tried to charge me 20.00 for the free stuff. Amazon charges you 09 cents a print and free shipping. this outfit is bait and switch and makes their money on shipping. Avoid. I am irritated at the amount of time I wasted. They keep sending me emails as well after I asked them to cease and desist."