"I always have a headache after I've used Shutterfly's website. It's cluttered and confusing and I'm looking for an alternate....
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"I ordered a photo book. A box arrived within the specified time, but it was empty.
The box was not damaged, so the post office advised me to contact the sender. Contacting Shutterfly was virtually impossible. The live chat feature was not functional, nor was the email submission form. The phone line is the worst automated system I've ever dealt with. Speaking to a live person is seemingly impossible. There was no option to continue holding, only an offer to return my call. 48 hours later, I have not received a call.
Very disappointed."

"SO ANGRY with the service I received. I paid $19.99 for rush shipping. I would have ordered sooner but I had issues with the photographer who took the pictures. The day it was set to arrive, still said "in production" on the website. After dealing with the absolute WORST automated system, I finally get through to a representative who explained what happened; they printed my photo book and it wasn't printed correctly and had flaws, so they had to reprint it. That would have been okay, but I didn't receive so much as an email about it. The book was a gift to my husband for our wedding; it was supposed to come in the Friday before we got married, I had to call these people on my wedding day only for them to tell me that "sorry, there's nothing we can do." I got the lady to understand why I was so angry and she did refund my shipping, but the book will arrive on Tuesday and we're leaving for our honeymoon today. DO NOT USE THESE PEOPLE. TERRIBLE SYSTEM. Shutterfly, if you're reading this, something needs to change because had I not had a backup plan for the gift, that would have ruined my wedding night. SCREW YOU."

"The app would not work on my iPhone of iPad so I had to use my laptop. Of course the photos were on iPad. Can be done , just a pain. I chose expedited shipping because I had to have it the next week. But when I used a po box, it didn't tell me, it just defaulted back to economy. I could have used a street address but wasn't told I needed to. Book will be a week late. What good is that????? Very very unsatisfied customer. "

"I placed an order with ShufferFly and when I received my shipping confirmation, I noticed they had the wrong address. I called ShufferFly to verify my address and they indeed had my current address, but inadvertently sent my merchandise to another address. I asked the customer service rep to resend my order to the correct address and she said she couldn't due to a 14 day return policy. Which states, if the item gets returned after 14 days, they will give me the option to continue with the transaction or cancel the order. If the item does not get returned, they will cancel my transaction and refund my credit card. I explained, due to time restraints I don't have 14 days to wait for an outcome and requested an immediate credit to my account. The Customer Service Rep said she could not credit my account with in the 14 day waiting period, so we needed to wait. This makes no sense, as I made it clear I wasn't accepting the merchandise anyway and I should be entitled to a credit, as they charged my card for something I'll never receive. So, the Customer Service Reps solution was to file a claim with my credit card company to stop the transaction between ShufferFly and myself. I thought "REALLY!" My solution consisted of contacting UPS and having the package rerouted to the correct address. Although this did cost me an extra $22, I managed to get my merchandise delivered to the correct address and on time.

C'mon ShutterFly this was an easy solution!!

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"I have used Shutterfly for over 5 years and never had an issue until now. I placed an order for a small photobook on April 6, and Shutterfly said I would get it by Monday the 17. Here we are monday and my order is still in production. Ive contacted them numerous times and they all don't know why it's taking so long. Im furious as I needed this book as a going away gift for someone I will never see again. Thanks for nothing, Shitterfly"

"Shutterly has great advertising, but it provides extremely poor customer service, at least in regard to missing orders. Tracking indicated that a gift order that was scheduled for delivery by 2/18/17 was at a post office in PA on 2/11. That was the last tracking information, so I emailed Shutterfly. They responded promptly to that and subsequent emails, but the only solution they offered was to "resend" the order, with delivery by 2/27. Supposedly, they don't have the capability to expedite replacement orders. Also, Shutterfly really doesn’t offer "free" items, since shipping isn’t free, and one must purchase an item(s) in order to receive the advertised “free” item. I won’t do business with Shutterfly again."

"Customer service was not service at all. A photo website that won't let you download your own photos? Really? You cannot download your own photos at more than 400 x 600 pixels, which is good for nothing except posting on social media. Run, don' walk, to Flickr or some other site where you can have control over your photos."

"It seems like Shutterfly has a bad rap here at Reseller Ratings (My guess is that only people who are upset come here to write a review but I had a great experience ordering from Shutterfly. I have over 10 products from Shutterfly at home and I loved every single one of them! The quality depends on the quality of photos that you choose from. Make sure your photos are high quality and your products will resemble that."

"THE SHUTTERFLY PROMISE
100% happiness guaranteed

Above statement pops up immediately when the Shutterfly site is accessed and it is pure unmitigated bulls*t! My daughter ordered 39 Christmas cards on 12/11 and today is 12/28 and NO ONE on her list has received their card yet despite the site assuring Christmas delivery when order was placed. AND to add insult to injury, they doubled her order and doubled the price without her approval! When she contacted them, on a 3rd transfer, she talked with Diana in Escalations, she had to fight tooth and nail to have only $76 dollars credited on a $176+ charge and the original changes were supposed to be well below $100!!!
Shutterfly is an abomination and their customer service and its reps are a disgrace!! My daughter should have gotten a full refund - who the hell wants Christmas cards AFTER Christmas - if we ever get them all! I will never use Shutterfly again nor will any of my family and friends. 100% happiness guaranteed=100% BULLSH*T"

"I ordered a customized calendar on Dec. 10, 2016 for my girlfriend. The website estimated the calendar would arrive no later than Dec. 22. On Dec 22nd, I did not receive the calendar. I called Shutterfly customer service, and was told that the calendar never shipped. I was given a full refund, but at that point, it wasn't about the money. It was about not having the Christmas gift that I was so excited to give my girlfriend. Needless to say, i will never deal with this company again."

"I ordered a calendar for my sister...came earlier then they said. The pages were thick, and picture quality excellent. I loved the format for making the calendar. I ordered on the 8th and it came on the 15th. I absolutely loved the calendar, and would not hesitate to order from them again! "

"My Christmas cards were ordered 12-16-16. At the rate we are going, I MIGHT receive them by that date in 2017 as the estimated date of receipt is 12-23. This is NOT what was estimated when ordering. Shutterfly has taken something that SHOULD be a pleasant experience and turned it into something that is frustrating and disappointing. Also disappointing is the automated customer service and then the "automated" reaction from the live representative when I finally SPOKE with one. One star is not low enough for this company. "

"We have used Shutterfly for many years to print holiday cards and were always happy with them but this year will be the last. Instead of 1-2 days processing that it always took, they took 2 weeks; customer service, which used to be wonderful, was completely useless and appears to be outsourced (all the people who replied to me had Indian names and would only reply in the middle of the night, suggesting they are in another time zone); and the quality was worse than ever - the images were not aligned properly on the card even though they looked fine in online preview, and the resolution is pretty bad. We will still use the cards as these are minor problems but the overall experience was nothing like in previous years. "

"After I ordered a calendar from Shutterfly I noticed that the days of the week on the calendar were in the wrong order on every other month. I checked everything before placing the order but never thought to look at the days of the week. Why would I? This is something that I would never change. So I reached out to their customer service asking them to please correct this. I had to send multiple emails to them and I finally got a reply a day later. The reply was generic and unacceptable:
"There cannot be any changes made once the order is placed. We were able to cancel the order for you and it has been closed in our system. Please try to make the following corrections and place a new order."

Really?? The days of the week being in the wrong order was obviously their screw up. I'm not even sure if I could edit that part of the calendar...and again, why would I? And even if I wanted to go back and edit the calendar, I noticed the calendar project I created was overwritten with another one that I never updated. So the site has some major technical problems. I understand, as a software engineer myself, that these things happen. But their customer service after I noticed the issue is what is really unacceptable. Stay away from this site or you will be disappointed!!"