"abstract: for a company which was a perfect 10.0 on resellerratings.com for a while i expected a flawless and perfectly up-standing company. and although sidewinder computers is very good (and i may in fact order again from them) i think that the following incident should be noted. perhaps the following could be attributed to a busy holiday season...
i placed two orders with sidewinder computers. the first was for two 80mm chasis fans. those arrived just fine. i received a tracking number for USPS priority mail, etc.
the second order i had to place a few days later because my power supply unit was insufficient for a newly acquired motherboard. because i needed the power supply immediately i paid $33 for express delivery. i placed my order wednesday after 1pm ET so i understood that my product would not ship the same day (wednesday). the product shipped on thursday and i received it friday.
the product (an enermax EG365P-VE) worked that evening but was dead by midnight. i emailed sidewinder by Sunday night (after being sure that the power supply was the source of the problem) for an RMA. they didn't get back to me on monday, or tuesday. i forwarded the request for an RMA back to them on wednesday morning. later that day they got back to me with an RMA.
i shipped the product back for processing the same day (via priority mail). it arrived on friday, december 13th, at 11am. i stayed in town on a prayer that the product would come back to me via express mail (which i had paid for the first time around) by wednesday. no luck.
i didn't hear from sidewinder until i initiated an email about my returned power supply. i emailed them on december 20th (7 days after it had arrived in greenwood, indiana for processing). the service rep emailed me back the same day saying that they had shipped it to enermax for repair. was this consistent with company policy as listed on the website? "We offer a 60-day warranty on all our products to be free of defects in materials and workmanship -- and will be replaced without question -- within the first 60 days of the shipping date, provided the product has not been subject to abuse, misuse, neglect or physical damage." will be replaced without question sticks out to me. anyway, Gary Stofer tested the power supply for me before shipping it back out. Gary was very courteous when he sent the replaced power supply back out and sent me a tracking number, etc. nevertheless i was no longer in town and it was not shipped express mail."
"Very fast shipping. I use these guys when I need OC stuff, or mods for the looks of systems. They have the best deal going for a combination of the thermaltake smartfanII and the thermalright SLK-800 (a natural combination). 50 bucks to your door. Most Vendors are selling the slk-800 for more than 50 not counting shipping. I also love their shielded copper round cables. 10 bucks for a high quality, good looking, round copper ata133 cable. Can't beat that."
"I have bought from them before and I will buy from them again. Recommend highly. Ordered memory and got it in 3 days."
"I love this online store. 'Nuff said."
"This site offers great products for a great price and shipping is very reasonable and quick. I really enjoyed my online shopping expererience. Thanks Sidwinder!"
"I ordered the 5 for $40 rounded cables promotion from them, and received a phone call stating they were out of 1 color, and that I could e-mail or call to ask them to wait til the original desired color was in stock or if I wanted to substitute. This kind of customer service is very welcome and guarantees I will order from Sidewinder again.
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"Ordered two Thermaltake smartfan 2's and recieved my order in perfect condition. Price for the fans was great and the shipping price was amazing compared to others. I would purchase from them again."
"Ordered on 22rd, edited order (ordered wrong part) by emailing sales. Got prompt reply on 23rd, notifying that my order had been modified, with new invoice #, and tracking #. Got package on the 25th. Very good service, very prompt delivery. One teeny-tiny issue: supposed to get free Artic Alumina included with the heatsink. Got nothin'! Wah.
Overall, an A for service & delivery. "
"I have been ordering from them for a while, never once had any problem with my order. Allways shipped on time when they said it was to be shipped. Not to mention how low the prices are its almost a steal, on top of that a site that works great and is nicely mapped. I would never order from anywhere else when it comes to the parts they offer. "
"Very happy with service! Great prices on heatsinks. Ordered a Thermalright SK-7 from them and recieved it in less than a week! No complaints here! Highly recommended!"
"I was referred to them by Swiftech and they answered my emails SUPER fast (within half hour) and gave me great suggestions on what to get.
I ordered a Swiftech MCX462+ HS and Thermaltake Smart Fan II and arctic silver 3 paste. Products all arrived in great shape and work perfect in my new system.
Shipping was better than average, arriving by USPS. I ordered from Newegg, Nutrend, Directron, Sidewinder, and Sundial all on the same day and Sidewinder Computers was third to arrive after Newegg and Nutrend.
Overall great experience and friendly and fast service."
"I sent five emails about the optional fan speed controller for the CoolMax Power supply which I purchased. I am still waiting for a response. Their after sale service is terrible. The CoolMax P.S. is a very good product, they should have a more honorable a responsible distributor. I would never buy anything from Sidewinder Computers again."
"Ordered a Thermalright AX478. Had a question about my order and was emailed back the very next business day. Very good customer service and shipping. Definately will buy from them again."
"The BEST! Great store, great prices, and they shipped LESS THAN TWO HOURS from when my order was placed...Would love to buy from again."
"Sidewinder Computers is the best! I've ordered numerous times allways and everytime its been flawless. You can't go wrong with these guys."