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5/5

2003-06-19

"Bought some ramsinks and arctic alumina epoxy. The prices were decent and the shipping they use (usps priority) is very fast."

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5/5

2003-06-19

"Awesome reseller, ordered my stuff Monday Evening, and it got here Wednesday evening through USPS. Takes freaking 2 days, that's super fast!!! Unlike other resellers

Would definitely buy from them again.

Can't say enough, Awesome, awesome awesome!!!
"

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5/5

2003-06-12

"just as when I ordered from here six months ago, the service here is among the best. Six months ago I e-mailed Gary asking about when a certain product would be back in stock. He emailed me back, saying they were on order, but they take a while to get in. after 3 or 4 months, I figured he forgot or something, but about a week ago I recieved an email saying he recieved limited quantities of the product, and now I am very happy with my Delta 120mm EHE fan. also got a few other goodies. Thanks for the great service and really fast shipping!"

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5/5

2003-05-27

"Awesome company to purchase from! Every order I've placed was shipped same day. They have fair shipping rates and great prices. I did have to RMA a product from one of my orders because it was defective and Gary approved it without question. Sidewindercomputers.com is definitely bookmarked on mt PC and I will definitely be purchasing from them in the future."

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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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5/5

2003-05-25

"What a great selection for excellent prices. I ordered some CCFL's and a fan guard. The order came packaged in a large box and there were no incorrect products. All in all, a great experience."

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5/5

2003-05-23

"Some of the best customer service on the internet! I had a question on the size of a radiator and they opened the package and gave me dimensions right away. Very friendly people, and a painless RMA process make Sidewinder a top notch reseller."

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-13

"I placed an order on Friday morning and it arrived the following day. Great prices, great selection. Plus they don't gouge you on shipping charges. I paid $4.55 USPS and the actual shipping charge was 6.00. They paid for the rest. I will definitely be buying more products from them in the future."

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Being updated on the exact date the delivery was sent
Delivering products on-time
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Variety of brands and products offered
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5/5

2003-05-10

"This company sells only the best products, and has unbelievable customer service. Anyone looking for cooling solutions or case accessories needs to shop at Sidewinder."

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5/5

2003-05-08

"Ordered 5/6, picked the cheap shipping ($5) and my two cables were here 5/8!...most companies are still processing the order two days later! I am impressed...

The cables arrived packaged well and in nice containers/bags. The quality is very high also, nice tight fitting drive connectors and terminator.

They beat my next best quote by almost 50%

I will be checking them first before ordering anywhere else, plus any emails I sent were answered within a couple hours (or less)...that too is a big plus.
"

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Overall quality of the company
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Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-05-07

"Make no mistake .. this is the deal, man! Great international support. Sidewinder is one of the best .. if not the best. Fast emails, quick shipping .. personalized service. Good job, Gary!"

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-06

"Purchased some parts and realized my hard disk cooler wouldnt fit, emailed them and recieved a response with my modified order in less than 24 hours(was ordered on a weekend). Had problems with my email and asked them send confirmation and tracking numbers, they responded within 4 hours with my tracking and confirmation number. Good seller"

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5/5

2003-05-01

"Ordered a thermalright sk-7 heatsink on the 29th. Shipped out the 29th. Received on May 1. Great people to do business with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-28

"I ordered a case fan. It shipped very quickly. This was a smooth and straight forward transaction."

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5/5

2003-04-23

"I have ordered from Sidewinder 4 times so far and they are great. Every shipment is what I ordered and the order always arrives in 2 days. I will order from them again even if they are not the cheapest on the item. The service is worth it."

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4/5

2003-04-18

"Ordered some AS3 and AS adhesive, BGA ramsinks, and a sunbeam CCFL. Only complaint was shipping, they use USPS (who has the WORST tracking system known to man), and they packed it pretty light (used loose newspaper....not the greatest protection for a CCFL). Order was processsed quickly, though, and arrived in reasonable time period. Would shop with them again (although I may pay for better shipping if avail...)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use