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5/5

2003-03-03

"I ordered a Swiftech H20-8500A Liquid Cooling Kit and GPU Liquid Cooler the order went in fast and was shipped the next day and the email support was great!! Thanks Gary

Dan
"

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5/5

2003-03-02

"I have purchased at least 3 or 4 orders in the past 4 to 6 months. I have to say that I've been very pleased with each order. Delivery is fast. The price is very reasonable for Priority mail. And I like their selection of products.

I highly recommend them. Very reliable and they have some really nice specialty items.

Go to New Egg for you MB, Memory and processor. Then go to Sidewinder for your cooling & case and or accessory needs.

Thanks Sidewinder computers!
"

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Is committed to quality products and services
Is trustworthy
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
Web site being easy to use
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5/5

2003-02-24

"I ordered 3 times recently from them, went very well, shipped promptly and cheap w/ USPS mailing. All items were shipped right and had 0 problems."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-08

"Ordered a pair of Thermalright SLK-800 heatsinks and Thermaltake SmartFan IIs. Their twofer prices were very good compared to their competitors. Order was received within several days, packaged well and their were no problems. I will definitely do business with them again."

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5/5

2003-02-08

"My experience with them was great! I ordered my Heatsink and thermal compound on the 2nd (Sunday). I then received an e-mail on that Monday before 6AM saying my order had been shipped! I received my order via USPS on the 5th (Wednesday). I HIGHLY recommend Sidewinder Computers. They are a great company with a site in an excellent format."

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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-07

"I ordered some Tweakmonster Ramsinks. The prices were unbeatable and shipping was very fast!!! Only thing, I was surprised about is that they used newspaper as packaging material... hehe.

Other than that, awesome company!!! Will buy from them again!
"

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5/5

2003-02-03

"I was worried that my paypal payment wasn't going to be accepted since I couldn't confirm my address, so I gave them a call and left a message. 10 minutes later Gary returns my call and tells me not to worry the order will ship and that he received by emails about this situation also! What a great seller!"

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5/5

2003-01-31

"Good selection. Great shipping as I live in a rural area and have access to a P.O. Box"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-29

"I ordered tubing fittings for my MCW5000-A which I also got from Sidewinder, on Thursday, got them Friday, the problem was that I ordered the wrongs ones, I sent a few(something like 10 ;)) emails to Gary about the product compability and options and he advice me that I needed a larger model. Well I thought, Ohh Man i have to re order, well nope, he said sent the other ones and i'll ship you the right ones, I got the first fittings Friday he shipped the others the same day, I got the rights ones Today, Monday, and I am a happy camper. only cost me 3.85 to send back :)
I will keep on ordering stuff from them since they are real professional people. Thank You Gary.

AL, theonetheycall
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-29

"Excellent service, quality parts, and good shipping options."

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5/5

2003-01-23

"Great Company"

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Is easy to do business with
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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-01-20

"I purchased some round IDE cables form this company, and I am extremely happy with them. Shipping was very fast--two days, and the shipping prices were very reasonable. Will absolutely do business with this company again."

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5/5

2003-01-18

"Yet another quickly shipped, well priced, professionally packed purchace. Shipping is fast, but very inexpensive. I've made many purchases, and every one with the same great service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
N/A
Speed of web site
Web site being easy to use

5/5

2003-01-17

"Placed order late night 1/13. It arrived today 1/16 with all in order. Found them on this site - and their rating says it all. A+ on my personal scorecard, too. One comment, though - if you expect perfection from ANYONE, you will never be satisfied. None of us are perfect, so don't expect it of others!

First order went so well, decided to get more. Choice of 5 cables for $40. Didn't save much over individual but cables I needed weren't high cost. Would have ordered anyway. Place order on Sat. 25th, shipped 27th, arrived 29th. Exactly as advertized, packed well. Their rating says it all - EXCELLENT ALL AROUND!
"

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Is committed to quality products and services
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
Web site being easy to use
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5/5

2003-01-13

"Ordered parts on the 8th January, received the parts on the 13th January, and I'm in the UK !!!
Outstanding service and very helpful, Gary gave me all the help and info I needed. I can honestly say I can't praise them high enough. 10/10
"

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Overall quality of the company
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability