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5/5

2002-12-21

"Good prices, all I needed was screws, but with a $5 minimum, I had to buy some fan filters so I could complete an order, glad I did. Fast response, great job all around."

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Is consumer focused
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall web site
Speed of web site
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Web site being easy to use

5/5

2002-12-15

"EXCELLENT service! I ordered a Sunbeam dual CCFL kit (1 blue CCFL and 1 green CCFL) for my friend's birthday and it came in 3 days at lowest shipping! Also, being able to pay with Paypal is definitely a plus. Good job Sidewinder! I shall be ordering from you soon..."

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Is trustworthy
Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent

5/5

2002-12-15

"I ordered an CoolMAX aluminum, 550W triple fan w/ LED power source for my computer and it is currently working wonders for it right now. I also recieved it MUCH quicker than I anticipated. I am very thankful for this company's ability ot get things out quickly"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-15

"
I ordered on a wednesday night, emailed them that night to add some items to my order and Mr. Stofer was very prompt in responding and helping my appen my order. Accidentally he added the wrong items, but was very prompt in responding to that and ultimatly I ended up taking the 'wrong' items as they were better than what I wanted and had features I did not notice when I passed them up.

I received my order on Saturday morning via USPS priority, everything was well packed and in good condition.
I will definatley be shopping at Sidewinder again, good prices and a great selection of quality products. Thanks Mr. Stofer and happy holidays to everyone at Sidewinder!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-15

"test"

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Overall product shipping and delivery process

5/5

2002-12-07

"Sidewinder had the best package price (including shipping) for the SK-7 and TT SmartFan II that I wanted.

Easy to order, good email confirmation, but tracking US postal packages isn't so hot. But for what the shipping cost I am extremely happy and pleased with the experience.
"

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N/A
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Likelihood of customers making future purchases
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Overall product shipping and delivery process

5/5

2002-12-05

"The service was great. Shipping was reasonable and quick. Pricing was comparable to other sites."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-01

"This is my second order from them and no problems at all with ordering and they sent prompt notification of shipping.

UPDATE:6/2/06 This company continues to impress me with their prompt and personal service. I ordered a Delta GFB fan from them and they didn't have the wiring configuration on their website. I called them and Gary answered the phone. He was great to deal with and changed the wiring configuration around on this monster fan to meet my needs. Sidewindercomputers is the kind of store other vendors need to strive to be like. They are one of the very best online e-tailers I've ever dealt with and I will continue to give them my business.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-11-27

"Was an awesome seller. My item was shipped quick and got here quick. I will definetly purchase from here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-11-20

"Gary at Sidewinder Computers is one of the best. I made an order over the weekend, and I realized after a few days that I never received a confirmation email of my purchase.

I emailed Gary, and he jumped right on the problem. We communicated back and forth until the problem was solved - with all my emails being replied to almost as fast as instant messanging.

Excellent customer service! I cannot stress enough how much customer service is a big deal with online ordering.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-11-13

"Once again, a very satisfying experience. Gary is one of the best when it comes to on-line merchants. Your order is processed fast and always an email notifying you when your purchase is shipped. Always fast shipping. Always quality products. Have a question on somthing. Send Gary an email. He'll get back to you right away. 1st class operation."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-11-12

"This company has the best email support I have ever dealt with. They are responsive and professional. I ordered some things that were out of stock and they ask me if I wanted to wait or delete the item. I chose to wait and they notified me when the merchandice came in. I even added to the order VIA an email with no problem. I will definately buy from them first just because of their outstanding support.
Randy...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-11-07

"These guys have been great with customer service and followup. The Swiftech Quietcool water rig that they sold me has been flawless. The customer service people have answered my install questions normally the same day. These guys are GOOD! Shipping has been same day on my last 2 orders"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-10-31

"My first experience with Sidewinder Computer Systems was excellent. I placed my order on the evening of the 23rd and received my order in two days. I was supprised to see it so quick. The prices are also excellent."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-10-27

"Just got my first order from SideWinder and I am very impressed. They have everything a dude could possibly want and its in stock vs the usual bs of getting yer credit card hit on a backordered item. They processed my order at warp speed and got it out the door PRONTO!!!! Make sure to give these guys an order so you can see how a super internet business is run with the customer's satisfaction as number 1."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process