ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2012-01-20

"I placed my order on the 17th of January and received it on the 19th!! Great service!! My order consisted of a 16" Stainless Steel square shower head and a 19" extended shower arm, both in a brushed finish. . .absolutely beautiful!!! The quality of both items far exceeded my expectations!! Fantastic products, great service and exceptional pricing!! I couldn't be happier!!! I WILL DEFINATELY do business with Signature Hardware again! 5 stars and thank you all so much!!! Steve L."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-01-04

"SignatureHardware.com is a terrible company. Their customer service is unresponsive and unhelpful. I have been charged for products that I haven't received and I have been unable to obtain a refund. I strongly recommend against doing business with this company. They have wasted over a month of my time and charged me for products that have never been sent. All I can do in complaint is to warn others."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-12-25

"We bought a resin tub from SH. The company was wonderful to work with. Our contractor took longer than expected and they allowed us to wait on shipment for two months. The tub is wonderful (winifred), beautiful and functional!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-10-19

"Very happy with the high rise toilet we ordered for our town hall. The delivery was unbelievable. Ordered on Wednesday and received it on Friday. It was packed very well. Actually kind of hard to get out of the box, but that insured it would get here without getting damaged. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-19

"They have got a very wide selections of inventory to meet your home decoration ideas. Some items are pretty cheap relative to what you can find elsewhere."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-17

"Great product, great service, selection and prices. Very pleased with the overall experience. Would certainly use them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-17

"Was EXTREMELY satisfied with both product and delivery time"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-16

"I ordered two replacement toilet seats, seconds, at the cheapest shipping option. Not only did they arrive within one calendar week, but the flaws are insignificant! So I got a great value, delivered almost instantly! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-14

"I got my order sooner than I expected. It was a high quality product and very well made. This was my first order from them, but diffinately not my last. They also included a catalog of their other products, which I did not expect. I will certainly order plumbing supplies in the future. They have a far better selection than any of the box stores in my area. I intend to tell my friends about their site. I am extremely satisfied with SignatureHardware."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-12

"We ordered a bathtub faucet set with a shower head attachment. We received it in record time, and the quality of the faucet was great! Pricing was far cheaper than anything local, the quality was superior to anything we looked at locally, and the speedy delivery really helped motivate my husband to install this right away! This was an awesome experience, thank you so much!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-10

"Great site, excellent customer service, there was an issue with how i submitted some information and they called to follow up. They were wonderful to deal with and very professional. The only issue is my shipping and billing addresses got switched (we are moving), but fortunately we received the package with no problems."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-06

"I looked at many other web sites and your prices were by far the best. I was on vacation when I placed my order and when I got home 3 days later, I was thrilled to find my order had already been delivered! I called a friend and told him my order was already delivered and he asked for a link to your site. I know he's going to order from you. Thanks for your excellent products and superb service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2011-10-06

"Sink was super cheap :) Shipping was also awesome - only $4.49 to ship a 20 pound item!!! Another site wanted to charge me $35 for shipping and handling for the same sized item!!
Only thing was there was a line drawing of the sink and after we got the sink - the size of the sink was larger than what the line drawing said it was. The sink is still at the granite guy's shop - I am HOPING it will fit and work out well.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-05

"Excellent company! I ordered the cast iron floor register one day, received the tracking number the following day, and the register arrived at my door the next day. Very fast shipment, no shipping cost which was especially nice for such a heavy item, and a very nice quality floor register."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-05

"Well, I´m from México n we are building a time share and collette bath tub comes indicated in our plans, so, I ordered some of those tubs with an excelent customer service, fair price and I got a very nice tubs, I want to thanks to Signature Hardware for its service. I widely recommend their products. Congratulations."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A