"Ordered a double shower curtain rod for $199.95 - One of rods has a dent on one end and will not fit in the bracket, the other rod has a scratch on it. Not happy with product and not happy with the packaging. "

"First time order on Signature Hardware and had a great experience. Vanity came intact and looks great for the price we paid. Will definitely shop here again!"

"I’m usually too busy to take the time to write either a good or poor review about products I purchase on the Internet but my terrible experience with Signature Hardware mandates that I let others know about what happened. Back in May of this year I purchased a Maycreek wood bar and three wood bar stools from Signature Hardware. About a week after receiving my order a guest at my house fell to the floor while sitting on one of the bar stools. The chair just broke apart. It took several emails and telephone calls but finally Signature sent me a replacement chair. Then several months later in July, I had a barbeque and two chairs collapsed, almost at the same time, again while people were sitting on them. In all three cases my guests weighed under 200 lbs and did nothing more than sit on the chairs while having conversations. And in all three cases we were fortunate that no one got seriously hurt, only a minor bruise and cut here and there.

After the second incidence I contacted Signature Hardware, sent them pictures of the broken chairs and demanded that I get my money back. I told them I would be happy to ship back the broken chair pieces if they wanted (they didn’t). I was told someone would get back to me in a day or two. After three days I made several calls and sent several emails to the company and finally got a call back from someone telling me that they would be giving me a full refund for the defective chairs.

I’m happy that I was able to get my money back but I am quite annoyed that I received such low quality chairs and that I had to make a number of attempts to resolve my issue. And even worse, I was horrified by having several of my guests fall down while attending a festive function in my house. I hope that others do not experience this problem so be warned."

"My 1st purchase, very happy with product and delivery, will shop here again!"

"Thrilled I found this site. I had been searching for Adam-style light fixtures for my historic home for weeks before finding them here at a great price. The items arrived quickly, and were high quality. Very pleased. Will definitely look here first when we need more lighting, hardware or shelf brackets."

"Had an awesome experience with Signature Hardware. Ordered a great small vessel sink for our small half-bath and it came in only 3 days. The price and checkout process was very easy and I was able to use PayPal to pay for my order. Overall was very pleased with the overall process and would recommend them to anyone."

"Love this merchant! I ordered a beautiful mail slot for $100 less than I saw it on another site. I ordered on a Monday and by Wednesday it was at my door! There was a very minor problem with the finish on the inner plate, but a quick call to customer service and a new plate was on the way. I received that item by Friday. I am very satidfied and will check Signature Hardware before ordering items from anywhere else."

"Unbelievably fast delivery, disappointed that the "hardware brackets" are plastic and not brushed nickel as the site described them. But the seats that I purchased for my steam room are exactly what I was looking for at a very reasonable cost.
Thankshttp://www.resellerratings.com/store/survey/new/Signature_Hardware#"

"Awesome experience.

Note: The freight company didn't quite have their act together, but everything worked out well."

"I was extremely pleased with my Signature Hardware experience. The sink I wanted was not available right away, but I was kept in the loop via frequent emails as to when the item would be shipped. Then I was given a tracking number and the item arrived on time and it was packed very well. The sink is installed.. It was a very high ticket item, but I am glad it all went well and I didn't have to run around to five different stores looking for this specially sized sink. Thank you, Signature Hardware"

"I was pleased to find such a comprehensive selection of nice home hardware. I was only looking for register covers this time and found a lot to choose from. The website is easy to navigate and descriptions were helpful. Prices were good and most items I looked at were in stock. My order was filled promptly and shipped out the next business day. Thanks for using FedEx for delivery. So much quicker than UPS and they still do Saturday delivery at no extra charge - allows me to finish my weekend projects when I order later in the week. I will definitely visit you again."

"Excellent customer service, product was better than I expected. I appreciate the installation instructions that were emailed to me prior to receiving the delivery. Will definitely shop at Signature Hardware again!"

"I purchased a bathtub caddy, unfortunately they sent the wrong color. I contacted customer service and they resolved the problem immediately. I couldn't be happier or more satisfied with this company."

"This was my second time ordering from Signature Hardware, this time we ordered a bath accessory set (towel rack, robe hook, hand towel loop and toilet roll hanger). They had a great variety of sets and we found the perfect one to match for our bath remodel The package was delivered again in two days which made me very happy. The items were packaged well and were unharmed during shipping. I would recommend them to anyone looking for hardware’s."

"This was my firt order with Signature Hardware and I couldn't be more pleased. We ordered a maple wood floor grille that was available in a size that we could not find at any of the stores in our area or online. I paid for Standard Shipping but the item was delivered within TWO days - quite impressive -- and arrived in perfect condition. The wood was sanded smooth and ready for stain and the finished product looks fabulous on my wood floors. We had purchased a maple blank from a lumber yard with the intention of making a grille ourselves but the price on this finished one from Signature was LESS than the piece of wood -- and we didn't have to waste our time and effort routing the design into it. This site quickly went into My Favorites."