"Items were listed in your catalog that you couldn't fulfill! My item was back ordered. I sent an email on Dec 28 canceling the order, so I was surprised to get an email on Jan 12 that my order finally shipped. I just got an email asking me to review the item. How can I when I haven't received it yet? I wasn't expecting it since I canceled my order! This has been a disappointing & frustrating experience. To top it all off, when you call the number in their email for customer service, there's a message saying they can't be reached by phone and you have to use their website!

The person I "gave" the gift to is still waiting. I'd buy something else and send this item back but I'd have to pay the return shipping out of my pocket! Last time I'll order from them! Skymall note: I'm guessing on the order date below. "

"I ordered this on January 5 and as of January 19 NOTHING has come in the mail, no note from the company explaining any reason for it not coming or being delayed. Cancelled this order and WILL NEVER utilize their company again. "

"I have ordered some Christams decorations on December 1st.
Part of the order did not arrive by Christmas. After a lengthy and unpleasant procedure they emailed me a return label. The items were delivered to their facility two weeks ago, but they still have not refunded my money.
Stay away from SKYMall"

"Poor Service on my orders. First one was delayed then didn't work when finally received. 2nd (re-order) was higher priced and had to pay in advance, then it was back-ordered. Still haven't received the return label nor a working product and am out over $120. No end in sight to have this corrected.
$66+ plus $74+...when will I get my refund and a working product?"

"I did not get everything that I ordered and was still charged for the missing items. Will never order from sky mall again. "

"very unhappy with skymall. I ordered an item on Dec. 10, 2014, it is now Jan 17, 2015. Still no item. It was suppose to be a xmas gift. I just received my 2nd e-mail informing me that the item I ordered was cancelled. Thank you very much for nothing."

"This is arguably the worst experience I have ever had with online shopping. It is impossible to get an answer from anyone. I have now been waiting nearly 2 months for item I paid for. "

"Ordered a gift and selected 2-4 days priority shipping on a Monday....Never received tracking information on the gift, so i called Wednesday afternoon to inquire as i was flying on Saturday. Customer service put me on hold for 28 minutes and then came back on and said they contacted (e-mailed) the manufacturer and they would have a response in 72 hours....wait?!?....2-4 day shipping, 2 1/2 days have already elapsed and 3 days to get a response?......hmmmm......wonder what the priority shipping fee is for?.....customer service supervisor promised to call this morning, never received a call...spoke with the CFO who told me that he would have customer service manager call....never got a call.......cant wait to go out of my way to discourage anyone and everyone i come in contact with to NEVER use SkyMall....BTW, i flew 98 flights last year, that's a lot of people i will chat with!....."

"This has been a terrible order!! Order # 00419927. I ordered them on 12/2/14. Was finally told the week of Christmas that they would ship on 1/5/15, well they didn't. It is now after 5:00EST 1/14/15 and I still don't have them nor can they give me any information regarding them besides that I'll get an email when they ship. Well is that going to be Feb, Mar or maybe April? Grandma is still without her Xmas present. Please let me know something.
Chad Hood"

"My item was back ordered several times and the customer service was very rude to me and pretty much told me I was stupid and argued with me about the money having been taken out of my account."

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"I have always been happy with Sky Mall products and service: I have been ordering from him for many years and have never been disappointed."

"Bought the twinsize essential Basic EZ Bed. So far just one use, but it worked well, just as advertized"

"SkyMall service team was effective and very friendly, i would recommend friends and others to use this service. "

"I ordered an item on December 25th and never received it as of today the 8th of January. I called SkyMall and inquired about my purchase and found out that my item had gone into back order and would not be shipped out until the 16th of January.

This is upsetting because at the time of my purchase, it was not in back order status. I could have found a similar item elsewhere and had it by now. Since I have already paid for the item I'll have to wait for it to arrive, which by my guess won't be till mid February at the speed SkyMall seems to move at.

This is the first and last time I order from this company, I'll just peruse it like the other magazines in the back of the aircraft seats."