"When I call and place an order, I want to know if the item is backordered right then. I do NOT want to find out a week later that it is backordered, that is when I am expecting to receive it! This is not the level of service I expect from Sky Mall. You guys need to figure out how to communicate in real time with your warehouse, or get information updated more regularly about the inventory you actually have available. Also, it is WAY too long to refund someone when you take 7-10 business days to do so, after I call to cancel an order. Unreal."

"We ordered a really expensive Christmas Tree and three very nice Christmas Wreaths. There was an error in the SkyMall catalog regarding the price. After much discussion between my wife and I, we ordered the tree anyway. The SkyMall rep gave us a discount for the error. After about 3 days, we learned that the tree was on back order. This greatly concerned my wife, who is really into decorating. We have a Christmas event this weekend, and believed that we'd be all decorated, minus the tree. To our amazement, the tree arrived last evening (12/4), which is about when we originally expected it. That was a huge surprise and relief. The wreaths arrived on 12/1, and one of the wreaths didn't work. We called to have a replacement sent to us, and we expect that delivery to arrive soon. Since then, I was able to repair the wiring and connection, luckily having the right tools. My wife loves the products so far, and it appears that we'll keep the 4th wreath also. We will be putting the tree up tonight. I'll be calling the Customer Service Rep to discuss the replacement wreath purchase. Overall, the customer service provided by several agents has been terrific. We will definitely shop with SkyMall again. "

"Horrible customer service. I received an email for 20% off my total purchase only to find out that my item wasn't available for discount. Then the email they replied back to me with was addressed to another customer. Unprofessional to say the least. Then I come to find out that my item is now on back order. Will never shop with them again. Hoping to return the purchase now that it's on back order but I'm sure there is some fine print on that too. "

"I am VERY DISAPPOINTED. Ordered this item and never realized it would take so long to get. Originally saw this in the magazine during a flight and thought it would be great as a gift. Never thought to research it elsewhere. I could have gotten this for less money and no shipping within two day from Amazon Prime. I will not order again from SkyMall."

"I logged onto the site on Cyber Monday. There was a scrolling banner at the top of the site, saying "25% off sitewide" which I assumed meant this offer applied to all items. I placed my order, only to find out after waiting on the phone for a half hour that the item I purchased did not meet the requirements for the discount. On top of having to pay full price, I wasn't even given a discount on shiiping. In the future, I will be visiting a local store for purchases so that I am not mislead and end up paying 30% additional for shipping of the items total cost."

"I ordered a watch on November 4th. It took for me to call them about an order that had not been shipped, I should've been notified that the item was on back order. I am highly dissatisfied. Instead of sending my purchase I receive more letters about further delaying the item. It was intended to be a Christmas gift. I fear it may not arrive in time."

"NOT IMPRESSED WITH EXPERIENCE. ORDERED ITEMS SEPT 20 DID NOT RECEIVE THEM UNTIL DEC02. DURING THE PROCESS I RECEIVED A NOTIFICATION ITEMS WERE ON BACKORDER AND WOULD BE SHIPPED ON OR BEFORE NOV 1ST. I HAD TO CALL EARLY IN NOVEMBER BECAUSE I DIDN'T GET A SHIPPING CONFORMATION. I WAS TOLD MY ORDER WOULD BE SHIPPED IN 2DAYS. THEN I RECEIVED AN EMAIL IN A COUPLE OF WEEKS THAT THE ITEMS ORDERED IN BLACK WERE DISCONTINUED AND WERE AVAILABLE IN TWO OTHER COLORS AND I COULD GET THEM AS A SUBSTITUTE. I OK"D THIS AND FINALLY GOT THEM ON DEC02, ABOUT TWO AND A HALF MONTHS AFTER MY ORDER WAS SUBMITTED. MY PROBLEM WITH THIS IS WHY WASN'T I GIVEN THIS OPTION MONTHS EARLIER IN THIS PROCESS. BAD CUSTOMER SERVICE IN MY OPINION."

"There were promises made to assist us with the refund of a product that were not kept."

"Customer service is poor do not call back when they say they do!"

"This is ridiculous, if you advertise, ship the damn item on time, not 3 months afterward. I will never, ever, order anything from you guys and definitely tell all my friends about this unprofessional behavior and treatment of customers.
There is no negative star, that what they deserve!!"

"I placed an order on 10-16-2014 and paid $471.24 and I still havn't received my merchandise yet. It doesn't take that long from any other company. It makes me not want to order anything else from you... Why does it take so long. Mikel Shaheed ***-***-****"

"This company is the horrible! I will NEVER shop with you people again! I ordered 2 things one was wrong color and the other was missing parts and it took me 2 weeks to get the right label from these people to return it after 5 phone calls and 3 wrong labels! Now you have my items and it has been over month and I still have NOT gotten my money back...I ordered this on OCT. 24th! I have called many times and they keep giving my the run around! They said I would have my money by Thanksgiving well it been and gone and STILL NO MONEY! These people truly SUCK and I will be letting everyone know this on FB and everywhere else! If you want great customer service DON'T shop with these people at Skymall! Even the guy I had to call at Polaroid said these guys are idiots and we have had MANY complaints about Skymall! "

"Site difficult to navigate when billing address is different than mailing address. Also ,e-mail indicated 30% discount on Black Friday.
No discount shown. Why?"

"The product I received was not exactly as you displayed on your site. Not happy with that but the service was good. The ugly Christmas sweater I received is not exactly what you advertise. When you see the picture of the sweater there is a front and back design but the sweater I received only has a front design and not a back. The reason I wanted this sweater was because of the "front" and “back” design. I am disappointed in the product received, not what I ordered or adverstised. "

"Placed an order. Received backorder notice. Was reassured by 2 skymall gents and 1 skymall supervisor that item wasn't dicontinued and would ship soon. Received discontinued item notice next day. No trust now for skymall. "