"I ordered this as a Christmas gift long before Christmas. It was back-ordered twice. The 'new' date is February 9th ...... I will never again order Christmas gifts on here."

"Poor customer service. Did not follow through with promise to change color BEFORE shipping!!!!!!! Had to return and reorder. Guess what?? On Backorder######"

" You have a very incompetent staff of FOOLS, from the person that took the order not taking the correct address to over ordering an item from one to two of the same Item, to not delivering the other two items. When I contacted the resolution dept. Which she was extremely RUDE in the way she treated me as a paying customer all she could say was that she was very sorry and that I would have to contact UPS to ensure that the address was corrected. When I contacted UPS they told me that I would have to contact Sky Mall to make the corrections, I have done so and no resolution to my problem. I have had to rearrange my travel plans due to your staff’s high level of Incompetence!!!!!! This was my first order to sky mall and I assure YOUI will never order from your company again and will let everyone that I know not to bother with such an INCOMPETENT Company. I have cancelled the order and hope that you can do that right!!! If you need to contact me please feel free to do so, I can let you know how you derailed my Christmas plans. And the 3.5 hours I spent on the phone with this CO."

"Unsatisfied. The items I ordered will not make Christmas. "

"Why was an item offered on your website to later cancel it. I just realized this was cancelled and now I don't have a gift for Christmas. I did get an email but overlooked it. I just think it is horrible customer service to sell an item then cancel the order! Don't offer it in the first place!!!"

"The order I placed was initially listed as IN STOCK, and I was only told several days after placing the order (at which point I had no other options) that the items were on backorder and would not arrive for several weeks later than originally promised. In addition, SkyMall does not allow for gift cards to be placed in packages."

"It was a nightmare to deal with SkyMall. Customer service is non-existent and when you were able to get through to someone after making incredible efforts, they were completely indifferent and not at all helpful. We could not get Christmas gifts shipped timely when we ordered them long before Christmas and were promised a quick delivery. Then we could never get anyone at SkyMall to give us timely or helpful information. Save yourself a lot of time, expense, trouble, frustration and regret and order what you want from somewhere else. There are plenty of vendors who will value your business. "

"Absolutely horrible customer service. I am still waiting on a refund for an order from over a month ago. When you call SkyMall, they just keep telling you to call back in a few more days. Then they tell you that it's up to the 'vendor'. The vendor says they're waiting on SkyMall. It's a vicious circle. I would never order from them again."

"Silent Night Flag lasted ONE DAY!
Totally stopped playing. Very disappointed. Not worth my time to return it."

"It is not worth shopping at Skymall.com. SkyMall is the only on line shopping facility that cannot tell you what they have and what they dont have so a shopper wastes valuable time This is the second time I have been sent word my purchase isnt going to make it, the first time I went to Amazon and bought it and I will again go there for this purchase. Amazon can actually tell me if they have it or dont have it. "

"My first experience with SkyMall was a bad one. Ordered something. 4 days later I am told it's back ordered. I'm not sure I'll ever order from here again. Not knowing you are out of stock is unacceptable in the age of computer managed inventory."

"Awful - total bait and switch, with no switch. Both items I order were first back ordered, then, only after dozens of calls and e-mails did they finally admit it was never going to ship. Awful would be kind."

"Ordered an item that was from another company but featured in their catalog.... Didn't receive called numerous times went over everything with them... I really wanted this item n they refunded me... Ridiculous! Never again! "

"Horrible! everything i ordered was either not in stock or back ordered!!!"

"i am somewhat disappointed. I ordered the product because the website showed that the item was in stock so I felt it would arrive before Christmas. When I received the email that it was backordered I checked the website again and it still shows as in stock."