Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Featured Review
New
"Was fairly simple to find what i wanted, price seems good, but have yet to install."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
No response to my email
"The Microsoft download instructions are terrible; they read like you’re buying the 365 subscription, not the one-time Microsoft 2021 office suite. This is not helping, and neither is the email instructions from softwarekeep."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Easy
"The process was very easy and the software was delivered promptly."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Everything I needed
"I was looking for Microsoft Office (older version) for a Mac. I was able to find it here and easily install it on my Mac. So far it is doing everything I need it to do."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
unsatisfied
"It cost me $76 to resolve the issue"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
It Works
"fast and easy and best of all it works"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Memorial Day weekend purchase
"Great price. I tried on Saturday evening but it wouldn’t process the payment. Tried again on Sunday morning and it went through."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Expert advice
"Emir was very professional and courteous and resolved my software problem very quickly "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Software keep Review
"I talked to Daniel and he was able to help me with reinstalling windows pro 11 on Mac parallels. my windows 11 got stuck in black screen and I needed to delete and reinstall the windows through parallels. As parallels automatically installs unactivated windows 11 pro, I had to put it the product key. When I realized the prior key I purchased from the software keep did not work, Daniel was able to provide me with another product key! "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
nice support system
"the support has a fast response time. they do exactly what is needed."
Excellent service
"Be from a small island unrelated to the USA, I received all the help I required when purchasing my software.
Highly recommend Softwarekeep."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Didn't get my order
"Didn't get the product, no way to reply to thier emails wanting me to buy more stuff "
have not received the order yet
"I ordered the software last night, and it took forever to even get them to acknowledge the order even though the money had been taken. I have yet to receive the download link or confirmation that the item shipped. I am not sure which way I will receive it.....in the meantime they are texting me trying to get me to spend more money with them......really? hoping to get what I paid for. "
Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
A rep from Softwarekeep.com, Softwarekeep, has responded:
“Hi,
Thank you so much for taking the time to leave us a review. We greatly appreciate your feedback.
After reviewing our records, we found that we did, in fact, send you an email in response to your inquiry.
It appears that our email ended up in your SPAM folder, and we apologize for any inconvenience this may have caused. We understand that you may not have been aware of our response due to this unfortunate circumstance.
At SoftwareKeep, we take great pride in delivering excellent customer service, and we want to ensure that your experience with us accurately reflects the level of care and attention we strive to provide. Your updated review would not only be valuable feedback for us but also a testament to our commitment to resolving customer issues.
If you have any further questions or need any additional assistance, please don't hesitate to reach out to us directly. We are here to help and would be more than happy to address any concerns you may have.
Thank you for your understanding, and we look forward to hearing from you soon.”
Easy purchase and upgrade
"SoftwareKeep was easy to use. They delivered the new key in half the time they estimated and provided one way to install it. "
Quickly bought a licensed copy of Windows
"Took less then an 1/2 hour of my time."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Easy process and great service
"I ordered two software packages from Software Keep, and everything worked as promised. Easy process, and outstanding follow-up from the team there. I would definitely recommend them if you need any software that they offer. "
A rep from Softwarekeep.com, Softwarekeep, has responded:
“Hi,
Thank you so much for taking the time to leave us a review. We greatly appreciate your feedback and are thrilled to hear about your positive experience.
However, we noticed that there is no contact history in our system indicating that you reached out to us for assistance. We want to apologize if we missed any opportunity to assist you. Our main goal is to ensure that our customers receive the best possible support, and we would love to assist you further if you still require any help.
Please feel free to reach out to our customer support team on our website with any questions, concerns, or requests for assistance. We are here to make sure your experience with us is exceptional.
Once again, we genuinely appreciate your feedback, and we look forward to serving you in the future.”